Taproom Manager - Omaha

Big Grove Brewery•Omaha, NE

3d•Onsite

About The Position

The Taproom Manager oversees the daily operations of a high-volume, full-service taproom, ensuring amazing guest experiences, efficient team management, and smooth execution services—all while maintaining a welcoming environment that reflects Big Grove’s culture and brand. Big Grove only hires and retains people who exhibit our core values: Set the Tone, Thirst for Improvement, We Care, Practice Candor, Passion Driven. You will be given a culture deck explaining these core values to help you decide if you personally align with the company and are excited to begin a career here. The role requires being a high performing Big Grove team member with the ability to look at the business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals, contributing to and exemplifying Big Grove values, vision, standards, and culture.

Requirements

High school diploma or equivalent.
Must be of legal age to serve and bartend per state law
Valid alcohol server/seller certification (as required by state law)
Leadership: Inspires and leads a team with clarity, accountability, and enthusiasm.
Guest Focus: Prioritizes customer experience
Communication: Excellent communication with staff, leadership, and guests.
Decision-Making: Able to make timely and sound decisions in a fast-paced environment.
Organization: Strong time management, delegation, and operational planning skills.
Adaptability: Comfortable managing change and remaining flexible during peak business fluctuations.
Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals.

Nice To Haves

1 year of related management experience preferred
Strong knowledge of craft beer, cocktails, and food service best practices preferred

Responsibilities

Deliver consistent amazing guest experiences through excellent service standards
Handle guest complaints with professionalism and proactive problem-solving.
Ensure that all food and beverages are served according to Big Grove standards
Train and manage front-of-house (FOH) staff including bartenders, servers, hosts, and support staff.
Coach staff to uphold company values, performance standards, and guest service expectations.
Communicate expectations and hold team accountable to those expectations
Conduct pre-shifts every day to inform the team of the game plan.
Maintain cleanliness, organization, and safety throughout the taproom.
Oversee daily opening and closing procedures.
Manage inventory and ordering of beverages, bar supplies, and front-of-house materials.
Monitor product freshness and ensure tap line cleanliness and keg rotation.
Monitor and manage labor costs, COGS, and other operational expenses.
Execute daily cash handling, POS management, and sales reconciliation.
Work with the leadership team to develop and implement promotions, events, and sales strategies.
Ensure adherence to all federal, state, and local health and alcohol laws.
Maintain accurate and up-to-date documentation related to employee certifications and licenses.
Conduct regular safety checks and support a proactive approach to workplace safety.
Supervise Front of The House Staff while running the shift.
Work closely with Back of House Leadership to ensure Big Grove is operative the best way possible.
Contribute to and exemplify Big Grove values, vision, standards, and culture.