Taproom Host: Kansas City
About The Position
The Taproom Host is responsible for providing an amazing first impression to each guest as they enter Big Grove. This is achieved through what we call Relentless Hospitality and our hospitality standards. Our Hosts should have strong attention to detail, a positive attitude, and the ability to multitask in a fast paced environment. As a standard, Front of House new hires start at the taproom host position as it is the starting point to learn the operations of the front. Opportunities for other Front of House positions form from there and are based on core values, work ethic and KSAs. Big Grove Hospitality Standards are a set of guidelines for employees to follow, emphasizing success in culture, standards, and values. These include assisting teammates, delivering Relentless Hospitality, and making lasting connections with guests using the LAST method (Listen, Acknowledge, Solve, Thank). Hosts are expected to focus on guests within their vicinity, greet them warmly, and maintain a positive and professional demeanor. They should be proactive in offering solutions rather than stating limitations and take pride in their appearance, language, behavior, and the cleanliness of the establishment. The standards also encourage charitable actions towards guests and teammates, preparation for tasks, and collaborative problem-solving. As a standard, Front of House employees are hired for and will learn all aspects of what it takes to run a successful service. You may have more than one primary role. Our FOH roles include: bartender, server, host, merch utility, shift manager, and runner. Specific role opportunities are based on experience, knowledge and core value competencies. Big Grove only hires and retains people who exhibit our core values: Set the Tone, Thirst for Improvement, We Care, Practice Candor, and Passion Driven. A culture deck is provided to explain these values and help candidates determine if they align with the company and are excited to begin a career there.
Requirements
- Customer focused.
- Warm, positive and friendly
- Team player approach
- Detail oriented and ThoroughThoroughness.
- Organized
- Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify Big Grove values, vision, standards, and culture.
Nice To Haves
- 1 year of related experience preferred but we will train people who embody our core values
- Must be pumped up and excited about providing the Big Grove experience to our guests!
Responsibilities
- Hosts are the first point of contact for guests into Big Grove and shape the customer’s entire experience. Customers must be greeted warmly and enthusiastically.
- Address guest inquiries, handle complaints or special requests.
- Manage the taprooms seating plan efficiently to even the flow of service and optimize table turnover, all while taking guests comfort and preference into account.
- Keep host stand and adjacent areas clean, tidy & organized
- Restock to-go beer and assist in the merchandise store as needed
- Thank every guest as they depart for visiting us.
- Answer phone calls, and answer customer questions, and take call-ahead or reservation requests.
- Utilize Toast Tables software to initiate and maintain waitlists. Provide guests accurate wait times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
