TAP & Administrative Lead

E Logic•Tampa, FL

12d•Onsite

About The Position

E-Logic, Inc. is seeking a highly motivated Contract Manager / TAP & Administrative Lead to provide critical Transition Assistance Program (TAP) support and administrative services for the Military & Family Readiness Center (M&FRC) at MacDill Air Force Base. In this role, you will serve as the primary point of contact for all contract matters, oversee TAP class logistics, manage administrative operations, and ensure full compliance with Air Force and DoD regulations. You will coordinate directly with the M&FRC Flight Chief and Contracting Officer Representative (COR) to ensure all services are performed in accordance with the Performance Work Statement (PWS). This position requires exceptional organizational skills, strong leadership abilities, and a commitment to supporting transitioning service members and their families.

Requirements

Minimum of three (3) years of experience related to administrative, data entry, and IT duties as outlined in the PWS.
Demonstrated experience in management and supervision.
Proficiency in Microsoft Office 365 applications, including Outlook, Teams, Excel, PowerPoint, and Word.
Hands-on ability to create, run, manage, and train staff on the use of Office 365 applications.
Knowledge of Air Force troubleshooting procedures and ability to generate work orders for issues outside administrative rights.
Strong customer service skills with the ability to deal professionally with internal and external customers.
Excellent written and verbal communication skills in English.
Capable of adapting to changing priorities and tasks.
Ability to learn and work independently and efficiently.
Must be a U.S. Citizen.
Must successfully complete a National Agency Check (NAC) before beginning work.
Must be eligible to obtain and maintain a Common Access Card (CAC).
Must complete all required Total Force Awareness Training (TFAT) prior to gaining access to AF Network computers.
Must comply with DoD 5200.2-R (Personnel Security Program) and AFI 33-119 (Email Management).

Nice To Haves

Experience or knowledge of the Military & Family Readiness Center (M&FRC) operations.
Knowledge of Access is preferred but not required.
Familiarity with AFFIRST (Air Force Family Integrated Results and Statistical Tracking) system.
Understanding of military protocol, structure, and chain of command.

Responsibilities

Serve as the primary Contract Manager with full authority to act for the contractor on all contract matters; designate and supervise an Alternate Contract Manager.
Coordinate with the M&FRC Flight Chief and COR on daily operations, performance reporting, and quality control.
Oversee all TAP class logistics, including class check-ins, room set-up and break-down, laptop distribution and usage, and facilitator equipment support.
Prepare class rosters, manage no-show lists, and ensure accurate tracking of all TAP participants.
Update the Air Force Portal's Virtual Out-Processing (vMPF) system to reflect mandated TAP step completion.
Respond to TAP-related emails and correspondence provided by the TAP Core Compliance Expert (CCE).
Access and review DODTAP (TACL) to assess TAP status and schedule customers for classes.
Provide administrative support as requested by the Flight Chief or TAP CCE, including answering phones, responding to requests, and drafting correspondence.
Train staff on the use of equipment, software, and M&FRC program processes.
Ensure compliance with AFI 33-322 (Records Management), DoD Regulation 5400.7 (FOIA), and AFI 33-332 (Privacy Act).
Safeguard all Personal Identifying Information (PII) and maintain required training certifications.
Develop and maintain the contractor's Quality Control Plan (QCP) and submit it to the Contracting Officer within 10 working days of award.
Prepare and submit Monthly Status Reports with statistical data by the 5th of each month.
Ensure all government-furnished equipment and identification are returned upon contract termination or expiration.