Tank Administrator

RelaDyne LLC•Houston, TX

1d•Onsite

About The Position

The Tank Administrator will be responsible for a variety of administrative tasks related to tank and service orders. This role involves billing, invoicing, creating work orders in SAP, updating Salesforce, and communicating ETAs to sales representatives and customers. The administrator will also manage a group email inbox, document driver and technician efficiencies, and provide information to and from drivers, supervisors, and customers. Key duties include addressing customer inquiries, problems, scheduling, and requests for service or equipment, as well as data entry and handling a high volume of phone calls. The position requires providing excellent customer service to customers, sales reps, and vendors, including answering questions about products, services, warranties, and pricing.

Requirements

Minimum one year of similar administrative experience in an office environment
Excellent telephone etiquette
Intermediate Microsoft Office proficiency with Outlook and Excel and Word
Good typing skills
Strong written and verbal communication skills
Must be adept in problem solving
Good math skills
Ability to multi-task
Strong attention to detail
Good organizational skills
Must have strong communication and interpersonal skills and be able to work well in a fast-paced team environment

Nice To Haves

Billing Experience
Experience in the transportation industry
SAP Experience
Sales Force experience

Responsibilities

Bill and invoice tank and service orders
Create work orders in SAP
Update Sales Force on order status for tank and service orders
Assist sales reps and customers on service and tank order ETA’s
Manage a group email box
Document driver and technician efficiencies through Sales Force and Excel spreadsheets
Provide information to and from drivers, supervisors and customers
Communicate with customers and/or other personnel to address questions, problems, scheduling and requests for service or equipment
Assist drivers and keep coworkers informed of daily activities
Data entry and heavy volume of phone calls
Provide customer service to customers, sales reps, and vendors including answering questions about products and services, warranty items, pricing, tank rig outs, etc.
Other tasks and projects as assigned by manager