Tanger Ambassador- Pinecrest

Tanger Inc.•Cleveland, OH

11d•Hybrid

About The Position

This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies. The Tanger Ambassador will maintain a polished and professional appearance, attend Tanger sessions to enhance knowledge, and engage with guests to drive consumer awareness and create a welcoming atmosphere. This position requires developing expert knowledge of store locations, amenities, programs, and offers to provide superior customer service. The ambassador will prepare and distribute marketing materials, collect customer feedback, and educate shoppers on TangerClub benefits and the Tanger Mobile App. Additionally, they will represent Tanger at marketing events, assist with event setup and breakdown, capture event details, foster retailer partnerships, and support the center management team. The role also involves driving operational excellence by reporting center issues, providing administrative support, assisting with shipments and mail, and maintaining various center-related systems and materials. Training new Brand Ambassadors and performing additional assigned duties are also part of the responsibilities.

Requirements

High School Diploma or work-related experience.
1-2 years customer service experience
Focused on making the best first impression—smile, welcome and connect with customers authentically.
Effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels.
Ability to offer “best in class” service, anticipate needs, and leave the customer with a positive Tanger experience.
Ability to carefully listen and understand a customer’s situation in order to assist them.
Able to acknowledge, interact and build relationships with shoppers, vendors, and retailers.
Ability to maintain a polite demeanor and demonstrate patience when interacting with customers.
Ability to act in a professional manner at all times.
Ability to remain up to date on Tanger marketing initiatives to drive revenue generation.
Ability to communicate effectively including using positive language
Outstanding verbal and written communication skills, fluency in English
Ability to use and navigate current/emerging technology and applications with proficiency. This includes mobile devices (mobile phones/iPads, tablets).
Ability to work outdoors promoting marketing initiatives designed to drive traffic and generate revenue.
Ability to work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
Adhere to Tanger’s Values: Integrity, Inclusion, and Innovation

Nice To Haves

1 year administrative experience
Bi-lingual in Spanish is a plus.
Bilingual: Able to read, write, and speak in Spanish

Responsibilities

Maintain a polished and professional appearance that aligns with our brand image.
Attend Tanger virtual or in-person sessions, webinars, or meetings to enhance knowledge and skills as a brand ambassador.
Engage and proactively assist all guests across the center as assigned, driving consumer awareness, providing a consistent brand voice, and creating a fun welcoming atmosphere.
Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details in order to answer questions and provide superior customer service to Tanger’s shoppers and retailers.
Prepare and hand out samples, coupons, and product information. Distribute these marketing and promotional materials to shoppers.
Collect and record customer feedback and information as needed internally and for client relations.
Use expert mobile technology skills to educate all shoppers on TangerClub benefits and opportunities for additional savings, sales, contests, events, and loyalty perks via the Tanger Mobile App. Assist new customers in signing up for TangerClub and any help needed with the Mobile App.
Represent Tanger by actively participating in on-site and off-site marketing events to promote marketing initiatives locally and regionally, for conferences, trade shows and other events.
Assist in set up, organization, and breakdown for events.
Capture and recap promotional events via photos, video, audio, etc.
Foster partnerships with our retailers by responding appropriately to retailer requests.
Assist center management team as needed.
Drive operational excellence according to Tanger policy and procedure by reporting center issues or concerns in a timely and accurate manner to center management and in accordance with policy.
Provide general administrative and clerical support to include general office up-keep and organization.
Assist in receiving shipments, route incoming mail and prepare outgoing mail and overnight packages as needed.
As needed, assist with the following and make sure they are maintained and regularly updated: emergency notification systems, HVAC & roof logs, center collateral & signage, center website, vendor check-in & social media channels.
Assist in training new Brand Ambassadors as needed.
Perform additional duties or participate in other special projects as assigned.