Tamil Interpreter

LanguageLine Solutions

11d•$1 - $1•Remote

About The Position

LanguageLine Solutions is hiring a Work at Home Bilingual Tamil-English Phone Interpreter. This role involves using your language skills to improve the lives of limited-English speakers and the Deaf and Hard-of-Hearing. LanguageLine is a certified Great Place to Work and a top work-from-home employer. Interpreters serve clients in healthcare, 911, first responders, education, government agencies, and various businesses. The company provides industry-leading training, opportunities for advancement, and operates in a certified ASTM and ISO environment, supported by a Senior Language Specialist and Help Desks.

Requirements

Fluency in Tamil and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
High school diploma or equivalent.
Dedicated personal device for business purposes.
Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
Tablets (iPadOS or Android) are acceptable.
Smartphones (iOS or Android) are also acceptable.
Restricted brands: Kaspersky products. Huawei hardware.
High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
Must be able to operate company provided software and systems to perform all aspects of the job.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels; i.e. computer, audio, telephone.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages - highly preferred.
Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required.

Responsibilities

Handle calls on demand, rendering the meaning of conversations between Tamil and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures.
Translate verbally, not through written translation.
Ensure a quiet and secure remote work environment.
Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during interpreting sessions, especially in emergency situations like 911 calls, even if a speaker is incoherent or upset.
Maintain punctuality and availability during work hours.
Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client permission.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Remain on calls for extended periods without breaks if necessary due to the nature of the call.
Provide the required company standards of service within a dynamic environment, potentially experiencing high call volumes.