Talent Services Senior Manager

Greenberg Traurig•Chicago, IL

3d•Onsite

About The Position

Greenberg Traurig (GT), a global law firm with offices in 15 countries, is seeking a highly skilled human resources professional to join their Human Resources Team as a Talent Services (Human Resources) Senior Manager in their Chicago office. This role is ideal for someone who thrives in a fast-paced, business-driven environment and possesses a can-do attitude and strong work ethic. The position offers the opportunity to collaborate with talented colleagues across the GT platform, deliver top-tier client service, and build meaningful relationships. The Senior Manager will be a trusted partner and key contributor to the firm's success, with an essential in-person presence in the Chicago office to foster collaboration, engage in professional development, and build a vibrant workplace culture. The role focuses on anticipating needs, finding creative solutions, and making a lasting impact.

Requirements

Ability to establish credibility with staff, attorneys, and executive management.
Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation.
Ability to work under pressure to meet strict deadlines and effectively prioritize multiple tasks.
Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others.
Bachelor's degree or equivalent experience in Human Resources, Business, Organization Development, or related field.
Minimum of 10 years’ experience in human resources, business management, or related field, preferably in a law firm or professional services organization; including prior management/supervisory experience.
General knowledge of federal, state, and local employment laws and practices, including compliance with Illinois employment laws and Chicago employment ordinances.
Demonstrated experience recruiting and understanding of best practices.
Strong understanding of benefits and compensation programs and other Human Resources programs.
Experience with ATS and HRIS systems, preferably Workday.
Proficiency in Windows-based software and Microsoft Office Suite applications, including Word, PowerPoint, Excel, and Outlook as well as Adobe.
Exceptional computer skills with the ability to learn new software applications quickly.
Experience using firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support professional and managerial work, applying judgment to validate outputs and maintain accountability for final deliverables.
Models and promotes responsible AI use, including the adoption of emerging AI technologies, emphasizing privacy, confidentiality, and appropriate human oversight.

Nice To Haves

SHRM-CP/SCP certification or professional in Human Resources (PHR/SPHR) preferred.

Responsibilities

Leads the recruitment, onboarding, and retention efforts for attorneys and staff, including identifying candidates and conducting new hire orientation.
Collaborates with management to enhance morale, engagement, and retention by developing initiatives that promote professional growth, opportunity, and a positive office culture.
Acts as a resource for employees and management by providing guidance on human resource policies and interpretation, benefits, FMLA, STD/LTD, and Worker’s Compensation, while ensuring compliance with federal and state regulations.
Manages employee relations by addressing and resolving complex issues, supporting managers with coaching, counseling, performance management, and administering corrective actions or disciplinary processes, including the management of disciplinary meetings or separations.
Oversees the performance management process for associates and staff, including talent reviews, development of improvement plans, and facilitation of manager training and professional development programs.
Demonstrates a solid understanding of fundamental compensation principles; provides informed salary recommendations and supports the Business Director in the annual administration of salaries and bonuses.
Collaborates with Talent Services to identify career paths; provides input on workforce and succession planning.
Partners with Professional Development on resources for training and skill development; ensures all training requirements are completed.
Ensures the accuracy, integrity, and compliance of all personnel records, including recruitment documentation, I-9s, EEO files, and new hire/separation records.
Develops, implements, and continuously improves HR processes, practices, and procedures, recommending policy changes where appropriate and supporting change management initiatives within the office.
Supervises legal support staff to ensure they deliver high-quality assistance to attorneys and maintain efficient workflow.
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned.