Talent Program Manager

Marsh McLennan•Greensboro, NC

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Talent Program Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. The Talent Program Manager will play a pivotal role in managing MMA’s talent streams and programming. The Program Manager will optimize and support multiple talent-related programs and systems, maintain key vendor relationships, and support the overall talent strategy to attract, develop, and retain top talent across the organization. This change management focused, hands-on role will champion MMA’s talent initiatives and innovative technologies new and existing, to propel MMA into a best-in-class talent organization.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
7+ years of experience in talent acquisition, talent management, or HR program management
Strong project management skills with the ability to manage multiple initiatives simultaneously and quickly
Experience with talent acquisition systems (Phenom, LinkedIn Recruiter, HireRight, etc.) and HR technology platforms
Excellent communication and interpersonal skills to collaborate with internal teams and external vendors
Positive change-management mindset and ability to navigate associated challenges
Ability to analyze data and generate reports to inform talent strategies
Detail-oriented with strong organizational skills, proactive problem solver and self-starter

Nice To Haves

Experience with Smartsheet, Qualtrics, Power BI preferred
Strong command of Excel, Powerpoint, Teams, and learning new technologies
Knowledge of talent development frameworks and succession planning
Ability to facilitate training sessions and manage group communications

Responsibilities

Act as a primary point of contact for Talent Review process, assist MMA CEOs and HR Leadership in executing process
Lead succession planning efforts by updating materials and coordinating communications
Oversee the administration of talent assessments and performance management tools.
Facilitate key talent development training sessions (e.g. "Leading @ MMA - Building Team" and "Interview for Success")
Manage nomination and facilitation processes for mentoring programs (e.g. MentHR)
Provide thought partnership to CHRO in Marsh-led talent deliverables (e.g. Marsh Ops Talent decks)
Promote Leadership Framework
Serve as the primary point of contact and administrator for talent acquisition platforms including Phenom, LinkedIn Recruiter, Omnia, ProfileXT, HireRight background checks, Glassdoor, Handshake, and ZoomInfo Talent
Manage license requests, renewals, user access, and troubleshooting for TA systems
Maintain and update user guides and provide training to internal stakeholders
Collaborate with vendors and internal teams to optimize system usage and resolve issues
Facilitate monthly and quarterly recruiter and TA manager calls, including agenda creation, invitations, and facilitation
Manage TA Teams group membership and maintain current documentation
Support national recruiting agreements and update job posting templates in alignment with branding
Coordinate participation in career fairs and external recruiting events
Track and report on recruitment metrics such as applicant volume and new hire survey results
Liaise with Marsh to problem-solve Workday recruiting issues and improvements
Collaborate closely with employment branding partners to drive initiatives and share quarterly metrics
Own the administration and communication of internal and external surveys including New Hire Employment Survey, Top Workplaces survey, and All Colleague Survey
Manage relationships with survey vendors and ensure timely distribution and results communication
Coordinate intern programming resources group calls and manage intern competition logistics
Administer scholarship programs and related fees
Support early career engagement through collaboration with relevant teams
Maintain HR strategy and best practices decks, ensuring alignment with organizational goals
Assist with acquisitions when necessary and maintain acquisition toolkit
Respond to regional inquiries related to HR data and analytics tools such as PowerBI
Manage internal communication channels and groups related to talent programs
Occasional travel required