Talent Pool - Upcoming Opportunities (Charlestown, MA)

FreedomCare•Boston, MA

10d•$20 - $24•Hybrid

About The Position

FreedomCare is building a talent pool of strong customer service professionals for their Massachusetts operations. This is a pipeline talent pool requisition, meaning candidates will be contacted once new job opportunities become available. FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, supporting patients across the U.S. by enabling them to choose their own caregivers. The company values include being Here For You, Owning It, Doing the Right Thing, and Being Positive. FreedomCare celebrates diversity and is committed to creating an inclusive environment, operating as an Equal Opportunity Employer.

Requirements

Passion for providing a high level of customer service.
Ability to show empathy, active listening, and patience.
Strong emotional intelligence.
Ability to work well in a team.
Computer proficiency.
Strong typing skills.

Responsibilities

Connect and engage with people to start relationships with those interested in home care support.
Educate and assist Patients and Caregivers on the application and enrollment process of supported programs.
Guide patients and caregivers through the onboarding process of joining FreedomCare.
Guide patients and caregivers through their home care journey, ensuring patients receive needed care and feel heard.
Manage a high-volume inbound and outbound queue.
Resolve issues over the telephone with customers, defusing and de-escalating frustrated callers.
Leverage technology to resolve customer issues efficiently.
Take notes and multitask effectively.