EVERGREEN Talent Pool KZN _ Pine Crest Node

FirstRand Bank India

12d

About The Position

This is a Talent Pool advertisement for candidates residing near the following branches: Pine Crest, New Germany, Pinetown, The Pavilion, and Westville. FNB is looking for individuals who can provide a positive customer experience by being helpful and sensitive to customer needs, offering product solutions, and directing customers to the correct channels (eChannels and Self Service) while adhering to policy and process. The role involves connecting with customers, conversing in an understandable manner, providing helpful solutions, acting ethically, adhering to TCF principles, identifying and selling/cross-selling products, maximizing channel optimization, supporting cost containment, migrating customers to eChannels and self-service, complying with procedures and understanding risks, fulfilling transactions above benchmark, demonstrating organizational values, taking accountability for performance and development, completing training, contributing to team success, and adapting to changing business and customer needs.

Requirements

National Senior Certificate (Matric)
NQF 5 in Banking / NQF6 / Related fields

Responsibilities

Provide a positive customer experience by being helpful and sensitive to customer needs and expectations.
Provide product solutions.
Direct customers to the correct channel (eChannels and Self Service).
Adhere to policy and process.
Connect with customers by living up to the brand promise.
Converse with customers in a way they fully understand.
Provide helpful solutions and products based on customer needs.
Conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer fairly) principles.
Identify and sell/cross sell products aligned to customer needs.
Maximize channel optimisation opportunities identified aligned to customer needs.
Ensure activities support cost containment and reduction.
Optimize every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
Comply with procedures and processes contained in the relevant business guidelines.
Understand the risk associated with decisions.
Fulfill transactions above the benchmark set.
Provide an exceptional customer experience.
Demonstrate behavior in support of the organizational values.
Take accountability for own performance, personal and career development.
Improve knowledge and competencies by completing training specific for role.
Contribute to the overall effectiveness and success of the team.
Maintain an ability to adapt to ever changing business and customer needs.