Talent Manager

Protiviti • Chicago, IL

5d • $73,000 - $110,000 • Hybrid

About The Position

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

We are looking for a Talent Manager to join our Talent Management team. Protiviti works in a hybrid environment and this role requires that you work in-person at a Protiviti office several times per week.

A Talent Manager (TM) serves as an advisor to our business, ambassador for our clients and advocate for our people.

As an advisor to our business, you are a key driver of operational effectiveness of our practice personnel. Partnering with leadership, you will play an important role in staffing our practice personnel on client projects for a respective business area and manage key metrics (utilization/chargeability/forecasting). You will play a key role in the growth of the firm through understanding individual and client value proposition and finding the best staffing solutions for the firm.

As an ambassador for our clients, you will seek to provide the right skills to best serve our clients, driving client satisfaction by understanding their needs and providing applicable talent.

As an advocate to our people, you will ensure their voices are heard and help to create meaningful career experiences. You will have conversations with our people to ensure they see the value in the work they do and recognize the skills they are learning. You will collaborate with HR, Finance, firm leadership, engagement managers, and advisors to help lead our peoples’ performance, development, and drive improved tenure.

Requirements

• Strong organizational skills, ability to work independently and with a sense of urgency, multitask and prioritize tasks.
• Excellent interpersonal skills with the ability to communicate effectively with executives, small or large audiences, virtually and in person.
• Ability to have difficult conversations and resolve conflicts.
• Fluency in Microsoft applications: Excel (intermediate – advanced experience Exs. VLOOKUP, Pivot Tables, Conditional Formatting, If/Then statements), Teams, Outlook, Word, PowerPoint
• Proficiency and/or interest in data visualization programs, such as Power BI.
• Demonstrates a willingness to embrace emerging technologies, including AI-powered tools such as Microsoft Copilot and Cowork, to streamline workflows, generate insights, and improve overall business outcomes.
• Professionalism, confidence, and enthusiasm.
• Attention to detail in a fast-paced environment.
• Ability to travel across Protiviti offices (up to 15%).
• Bachelor’s degree in relevant discipline (business, human resources, communications, etc.)
• 5+ years in related field, preferably with a professional services firm. Previous business consulting, business operations, human resources, or recruiting experience highly preferred.

Responsibilities

• Develop and maintain relationships with key business leaders and leverage these relationships to maximize deployment opportunities for an assigned population of consulting professionals.
• Regularly leverage various reporting platforms and tools to manage and analyze large amounts of data (schedule accuracy, engagement size, projections, variance etc.).
• Act as a trusted business advisor to practice and operations leadership, providing metrics and personnel/staffing insights to drive business decisions.
• Maintain knowledge of the business areas relevant to the skills and experience of assigned resource population.
• Work through negotiations to resolve staffing and availability conflicts within the national TM team and at the highest levels of the organization.
• Provide meaningful insight on trends, forecast, opportunities for improvement, and areas of concern on business preparation and forecasting, to solution/segment leadership.
• Lead staffing calls, review prepared reporting and analysis to inform leadership on key data points and trends.
• Escalate staffing issues and concerns to solution and/or regional leaders as necessary.
• Partner with engagement teams to ensure accuracy of schedules for both professional and variable labor components.
• Partner closely with other operations teams to optimize business practices and processes.
• Maintain an understanding of key strategic client accounts (balance local and national priorities).
• Develop understanding of engagement scopes and roles, by reviewing contractual documents and engaging in detailed conversation with engagement leads.
• Present resources based on client engagement scope and details.
• Maintain tracking for resource requests across all clients, conduct skills searches, and present candidates for consideration to address open/upcoming resource requests
• Work with the broader Talent Management team across capabilities and geographies to fulfill client demands. This may include adjustments to staffing plans to ensure the optimal skill fit, industry experience, employee interest and availability.
• Regularly meet with resource population (all levels), gain understanding of skills, career goals and preferences, to guide deployment decisions and foster career growth.
• Propose resources with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences while meeting the needs of the business.
• Partake in performance management process to add insight, clarity to conversations with practice leadership and Human Resources.
• Engage with employees during critical times in their career (leave, life event, career stressors, etc.).

Benefits

• medical, dental, and vision coverages
• FSA and HSA healthcare accounts
• life and accident insurance
• adoption and fertility assistance
• paid parental leave up to 10 weeks
• short/long term disability
• company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions
• Choice Time Off (CTO) for vacation, personal needs, and sick time
• 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level