Talent & Development Manager - Kona Village

Rosewood Hotel Group • Kailua Kona, HI

6d • $85,000 - $95,000

About The Position

The Talent & Development Manager manages the property's training and development function. This includes scheduling and facilitating existing programs, implementing new programs, and ensuring that training and development standards are met. The role is based at Kona Village, A Rosewood Resort, a 150-hale resort on Hawaii's Kona Coast.

Requirements

• Two years of experience as a hospitality trainer or training manager.
• A bachelor's degree in hospitality, hotel management, human resources, or a relevant field, or an equivalent combination of education and work-related experience.
• Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up; remain calm and resolve problems using good judgment; follow directions; understand guests' service needs; work cohesively with coworkers; work with minimal supervision; and maintain confidentiality of guest information and hotel data.
• Proficiency with Microsoft Office products, including advanced PowerPoint knowledge.
• Excellent public speaking and presentation skills.
• Creative and graphic design ability for developing and enhancing presentations.
• Ability to speak, read, and write English.
• Ability to exert physical effort in transporting an unspecified weight, perform various physical movements throughout work areas, reach up and down, remain stationary at times during work periods, and communicate satisfactorily with guests and associates.

Nice To Haves

• Hotel operations experience.
• Fluency in other languages.

Responsibilities

• Maintain knowledge of and comply with departmental policies, service procedures, and standards.
• Ensure standards are maintained at a superior level on a daily basis.
• Manage, organize, facilitate, and design training and development programs.
• Conduct training needs analyses; develop and implement departmental and individual training plans; and measure their success.
• Facilitate RHR-mandated training programs.
• Develop and distribute a monthly training calendar.
• Coordinate trainers for programs, working with the training team and department managers.
• Develop TREES manuals and ensure they are used.
• Market and maintain the E-Center.
• Support training for and continued use of the Rosewood Resources tool.
• Maintain accurate records of training-session participants.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager