Talent Development and Training Specialist

Freedom First Credit Union • Roanoke, VA

106d • Hybrid

About The Position

The Talent Development & Training Specialist plays a vital role in shaping the employee experience and driving performance across the Credit Union. This position is responsible for onboarding new hires, delivering engaging training sessions, and traveling to retail branches to ensure consistent, high-quality instruction. With a strong focus on content creation, coaching, and program evaluation, the specialist helps foster a culture of continuous learning, professional growth, and member-focused service.

Requirements

• Three years to five years of similar or related experience.
• A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• Strong technology skills.
• Excellent communication both written and spoken.

Nice To Haves

• Financial or retail banking industry experience

Responsibilities

• Organize onboarding of new employees, including guiding them through orientation, introducing Credit Union history, systems, policies, and service expectations, and ensuring a smooth transition into their roles.
• Conduct training sessions for employees at all levels covering systems, software, operational procedures, and service standards, delivered through in-person, virtual, and blended learning formats.
• Travel to retail branches to facilitate in-person training, leading instruction on point-of-sale systems, software tools, and operational policies, while reinforcing a high-performing, member-focused culture.
• Assist with the development of customized training solutions through collaboration with department leaders and the training team, and provide one-on-one coaching and support to employees as needed.
• Track the progress of trainees through routine tests, observations, and feedback from department leaders; evaluate the effectiveness of training programs and make recommendations for improvements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level