Talent Development and Training Specialist

Freedom First Credit Union • Roanoke, VA

4h

About The Position

The Talent Development & Training Specialist plays a vital role in shaping the employee experience and driving performance across the Credit Union. This position is responsible for onboarding new hires, delivering engaging training sessions, and traveling to retail branches to ensure consistent, high-quality instruction. With a strong focus on content creation, coaching, and program evaluation, the specialist helps foster a culture of continuous learning, professional growth, and member-focused service.

Requirements

• Three years to five years of similar or related experience.
• A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Strong technology skills.
• Excellent communication both written and spoken.

Nice To Haves

• Financial or retail banking industry experience (preferred)

Responsibilities

• Organize onboarding of new employees. This includes guiding them through orientation, introducing Credit Union history, systems, policies, and service expectations, and ensuring a smooth transition into their roles.
• Conduct training sessions for employees at all levels. These sessions cover systems, software, operational procedures, and service standards, and are delivered through in-person, virtual, and blended learning formats.
• Travel to retail branches to facilitate in-person training. During these visits, the specialist leads instruction on point-of-sale systems, software tools, and operational policies, while reinforcing a high-performing, member-focused culture.
• Assists with the development of customized training solutions through collaboration with departments leaders and the training team and provides one on one coaching and support to employees as needed.
• Tracks the progress of trainees through routines tests, observations, and feedback from department leaders; evaluates the effectiveness of the training programs and makes recommendations for improvements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees