Lead Talent Development Specialist

Equus•Anaheim, CA

6d•$22 - $27•Onsite

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. This role involves reviewing case files to ensure compliance with contractual agreements, potentially performing case management, eligibility, and data entry duties for customers. The specialist will implement and enforce quality assurance plans, compile data for reporting program progress, and conduct trainings and orientations. Recommendations for corrective actions and implementation of corrective action plans are also key responsibilities. The role requires extensive standing, sitting, computer, phone, and deskwork, primarily in a defined office environment with specified hours, though flexible hours may be required. Interaction will be one-on-one and in groups with individuals from diverse backgrounds. Availability for out-of-office meetings and conferences is necessary. The position requires creating, implementing, and monitoring Standard Operating Procedures (SOPs).

Requirements

Minimum of three plus years related experience
Demonstrate knowledge of quality assurance procedures and federal, state and local workforce Coalition laws and mandates
Experience conducting quality assurance activities, such as planning and conducting case file or records reviews in a workforce or human services environment as a reviewer, monitor or case manager
Demonstrate a working knowledge of computers and knowledge of data management processes
Demonstrate knowledge of eligibility determination processes and filing procedures
Demonstrate good communication, telephone and customer service skills
Demonstrated ability to conducting training sessions and do presentations
Bachelor's degree in related field
An equivalent combination of acceptable related experience and or training may be substituted for up to two years of the education requirement on a year for year basis

Nice To Haves

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions

Responsibilities

Reviews case files to ensure compliance with contractual agreements
May perform case management, eligibility and data entry duties for customers
Implements and enforces quality assurance plans
Compile data for reporting progress of programs
Conducts trainings and orientations
Recommends corrective actions, implements corrective action plans
Creates, implements, and monitors Standard Operating Procedures (SOPs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily