Talent & Culture Manager

RedRover • Memphis, TN

2d • Remote

About The Position

RedRover is a fully remote company, and this role is no exception. We're seeking a Talent & Culture Manager who thrives at the intersection of recruiting speed, people strategy, and operational excellence. This role goes well beyond filling seats — you'll own the full employee lifecycle: from the moment a candidate enters the pipeline to the day a pack member celebrates their third anniversary (and beyond). With a Business Operations Specialist rolling up to this position, you'll have support on the operational side while you focus on what matters most: building the kind of team and culture that drives RedRover's continued growth — all from wherever you do your best work. This role is designed for someone who moves with urgency without sacrificing judgment, communicates persuasively, and measures success by outcomes — not activity. Reporting to the COO, the Talent & Culture Manager owns recruiting performance, employee experience, and the people systems that keep the pack running at full speed. This role requires someone who: Fills roles fast without cutting corners on fit Reads people well — both to sell a compelling vision to the right candidate and to assess cultural fit with precision Adapts quickly when priorities shift (and they will) Brings structure without bureaucracy Solves problems before they become noise

Requirements

• 5+ years in a talent acquisition or people operations role, with at least some time in a fast-moving, small-to-mid-size company
• Extensive experience recruiting marketing roles — you understand the discipline, know where to find great marketing talent , and can evaluate candidates with credibility
• Proven track record of filling roles quickly and well through disciplined passive sourcing — you have metrics to show it
• Skilled negotiator who can navigate comp and benefits conversations with candidates confidently
• Strong communicator who can persuade, not just inform — candidates should want to join after talking to you, hiring managers should trust your read, and cultural fit should never be an afterthought
• Comfortable building and improving processes without needing them to exist first
• Experience with HR functions beyond recruiting: benefits administration, onboarding, compensation, and employee relations
• Self-directed and outcome-obsessed — you keep score and adjust when the numbers aren't right
• Reasonable attention to detail: thorough enough to get it right, practical enough to keep moving

Nice To Haves

• Marketing agency experience is a plus, though not required
• Experience managing or mentoring staff is a plus

Responsibilities

• Own full-cycle recruiting across all open roles — from intake through offer and close
• Lead disciplined, proactive, passive outreach as the primary sourcing strategy — identifying and engaging talent before they're looking, not waiting on applications
• Build and manage relationships with candidates to deliver an exceptional experience from first contact to Day 1
• Partner with hiring managers to define role requirements, calibrate on candidate profiles, and move decisively
• Develop and maintain a proactive talent pipeline for high-frequency or strategic roles
• Negotiate compensation and benefits packages with candidates — balancing candidate expectations with internal equity and budget, and doing so with confidence and skill
• Track and report on recruiting KPIs, including time-to-fill, offer acceptance rate, and source effectiveness
• Own and continuously improve the onboarding experience to accelerate new hire productivity and integration
• Oversee benefits and compensation policy — keeping RedRover competitive and ensuring pack members understand and use what they have
• Administer and act on eNPS survey results, identifying trends and driving meaningful follow-through
• Lead employee development programs and support managers in growing their teams
• Maintain HR documentation, process guides, and policy frameworks — clear, current, and accessible
• Partner with leadership on retention strategy, using data to stay ahead of flight risks
• Lead and develop the Business Operations Specialist

Benefits

• Healthcare, dental, and vision coverage
• Generous paid time off that escalates with tenure
• Vacation expense reimbursement (because time off should actually feel like time off)
• Pet insurance
• Daycare expense reimbursement
• Fitness benefits
• Paid maternity/paternity leave after a period of tenure
• Retirement contributions after a period of tenure
• Flexible hours
• Full remote — work from wherever you do your best work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees