Talent and Training Coordinator

Dynamic Workforce Solutions•El Paso, TX

1d•Hybrid

About The Position

Oversees hiring, onboarding, training, and ongoing staff development at the project level to ensure the workforce is fully prepared to deliver consistent, compliant, and high-quality services without disruption to customer experience. This position is hybrid, with a combination of remote work and an in-office presence. Travel throughout Borderplex area required.

Requirements

Bachelor's degree in human resources, education, business, human services, or a related field, or equivalent experience
Minimum of three years experience in workforce development, training coordination, human resources, or staff development in a compliance-driven environment
Strong organizational and instructional skills
Knowledge of workforce systems and employment regulations
Ability to manage multiple priorities
Experience delivering in-person and virtual training
Strong communication, coaching, and documentation skills
Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment.
Successful completion of a basic IT skills assessment is required.
Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Certified Workforce Development Professional credential preferred

Responsibilities

Oversees recruitment, screening, hiring, onboarding, and ongoing staff development for all project positions
Manages recruitment activities for vacancies and expansion needs, including candidate sourcing and job postings through WorkInTexas (WIT) and other approved platforms
Coordinates interview scheduling, selection processes, and onboarding timelines in collaboration with leadership
Provides labor relations support aligned with company culture
Coordinates and delivers hands on and virtual staff training and operational readiness across the project
Administers climate assessments and coordinates customer satisfaction survey delivery, evaluating for training needs
Trains staff on ADA-compliant support equipment, assistive technologies, and accessibility standards
Supports implementation of hybrid and virtual service delivery models through staff training and technology readiness, assessing model implementation progress and reporting observations to leadership team
Tracks training completion, certifications, and competency requirements
Coordinates with Quality and Performance staff to identify training needs based on monitoring results and performance trends
Completes 90 day reviews and exit interviews
Utilizes Extreme Customer Service behaviors in all interactions with staff and leadership
This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.