RPO Talent Acquisition Director - Hybrid, San Jose CA (Tech focused)

Korn Ferry•San Jose, CA

5d•Hybrid

About The Position

Korn Ferry is seeking a Talent Acquisition Director to support a technology client through its RPO (Recruitment Process Outsourcing) offering. This hybrid position is based in San Jose, California. The director contributes to growth and profitability by delivering recruitment services and overseeing the day-to-day operations and customized RPO solution. The role is responsible for ensuring the quality of project delivery, managing client relationships and expectations, and helping the team meet its goals. The director also manages a small requisition load as needed to support client needs.

Requirements

Bachelor’s degree or ten years of equivalent work experience in lieu of a degree.
Ten years of relevant leadership experience in Technology and/or RPO.
Experience implementing HR or talent acquisition technologies, such as CRMs or ATSs.
Understanding of recruiting metrics and reporting standards.
Familiarity with SLAs and SOWs as they relate to the business.
Understanding of revenue and pricing models and P&Ls.
Computer skills, particularly Excel and PowerPoint, and facility with numbers.
Familiarity with human resources laws and functions.
Ability to analyze fairly complex data and develop sound recommendations and solutions.
Excellent planning and organizing skills, including the ability to manage responsibilities in a high-volume, fast-paced service environment.
Ability to communicate clearly, concisely, and persuasively with clients and in large group settings.
Strong customer and results orientation.
Ability to interact effectively at all levels and across diverse cultures.
Ability to adapt as the organization evolves.
Energetic, confident, mature, and interpersonally sensitive.

Nice To Haves

High-tech manufacturing industry experience is strongly preferred.
Strong understanding of full life-cycle recruiting and industry practices is preferred.
Business development or sales background or orientation.
Track record of success leading and motivating teams of recruiters.

Responsibilities

Create and execute project work plans using the Project Toolkit, revising them as needed to address changing requirements.
Ensure search requests clearly define key responsibilities, requirements, reporting structure, compensation, and interview process.
Identify required resources and assign individual responsibilities.
Define and communicate individual and team metrics.
Partner with the client to implement a CRM and additional recruitment technologies as needed.
Drive organic growth within account portfolios and oversee P&L.
Maintain awareness of creative sourcing strategies and work with the team to develop the best approach for the client.
Apply staffing methodology effectively and enforce project standards.
Review team deliverables before presenting them to the client.
Anticipate and minimize project risks.
Prepare for and participate in project reviews with the client and senior management.
Communicate relevant project information to superiors.
Escalate and resolve issues in a timely manner.
Facilitate regular status meetings with the project team and client.
Keep the team informed of company changes.
Ensure project documents and engagements are complete and updated on time.
Develop and deliver client and management reporting.
Review and track team hours and expenses as needed.
Participate in project scoping and implement SOW/SLA requirements.
Identify business development and add-on sales opportunities related to the project.
Manage day-to-day client interactions and expectations.
Communicate with the client to identify needs and evaluate alternative recruiting solutions.
Seek opportunities to increase customer satisfaction.
Maintain knowledge of the client’s business, organization, and objectives.
Identify improvement opportunities and make constructive suggestions for change.
Inspire the team to attain goals and pursue excellence.
Conduct performance evaluations and help execute career development plans.
Manage a small requisition load as needed to support client needs.