Talent Acquisition & AI Operations Specialist

Next Insurance•Boston, MA

12h•Hybrid

About The Position

ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. As our Talent Acquisition & AI Operations Specialist, you will be the guardian of our Greenhouse ecosystem and the engine that powers our hiring efficiency. You'll bridge the gap between recruitment strategy and technical execution, ensuring every tool, process, and data point works in harmony to help us scale. In this updated capacity, you will also serve as our internal AI champion for Talent Acquisition, leveraging artificial intelligence to automate manual work and drastically improve operational output.

Requirements

At least 2-5 years of experience in Talent Acquisition Operations, Coordination, or a similar data-centric HR role from a high-growth tech company.
Proven, hands-on experience and deep knowledge of Greenhouse ATS administration, advanced reporting, and system integrations.
Demonstrable, hands-on experience using generative AI tools (such as Gemini, ChatGPT, Claude) and low-code/no-code platforms to automate repetitive tasks and build scalable HR workflows.
You must possess a builder mentality to translate vague problems into working AI solutions quickly.
High proficiency in Google Sheets (pivot tables, complex formulas, and data visualization) and a sharp eye for catching small data discrepancies before they become big reporting problems.
Strong organizational skills with a passion for identifying inefficiencies and designing technical solutions to fix them.
The ability to translate technical system requirements and AI capabilities into simple, clear instructions for non-technical users.

Responsibilities

Own the end-to-end administration of Greenhouse, including managing user permissions, job board configurations, custom field mapping, and offer letter generation.
Audit and optimize recruitment workflows to eliminate bottlenecks.
Design and deploy practical AI solutions to assist with job description drafting, candidate communications, and automated pipeline updates.
Build and maintain recruiting dashboards within Greenhouse to track essential metrics like Time-to-Fill, Source of Hire, and Conversion Rates.
Apply AI tools to analyze data and uncover predictive insights for the TA team.
Act as the primary point of contact for the "Recruiting Tech Stack," ensuring seamless integrations between Greenhouse and our HRIS, Slack, sourcing tools, and new AI-based recruitment platforms (e.g., AI notetakers or interview intelligence tools).
Lead the standardization of interview plans to ensure a consistent brand experience.
Provide training and create documentation for recruiters and hiring managers to ensure high platform adoption, data integrity, and best practices in AI tool usage.
Support interview coordination efforts as needed, utilizing AI scheduling assistants to maximize speed and efficiency.