Takeout HTO

Hawkers Asian Street Food•Franklin, TN

9d•Onsite

About The Position

As a Hawkers Takeout (HTO) Team Member, you are the bridge between our kitchen and our guests who order by phone, online, or in person for pick-up. You’ll be responsible for delivering an outstanding off-premise guest experience — one that makes every guest want to come back. This is a front-line guest service role that requires accuracy, speed, warmth, and a genuine passion for hospitality.

Requirements

Must be at least 18 years of age.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Strong attention to detail and accuracy under pressure.
Positive, guest-first attitude and genuine enthusiasm for hospitality.
Ability to work collaboratively in a fast-paced team environment.
Must have or be willing to obtain Food Handlers Certification.
Success in this role requires genuine hospitality, urgency, adaptability, strong communication, and the ability to stay composed in a high-volume environment.

Nice To Haves

Prior experience in a restaurant, hospitality, or guest-facing role.
Familiarity with POS systems and/or third-party delivery platforms.
Passion for food, culture, and adventure.

Responsibilities

Take food and drink orders accurately and enthusiastically via phone and for walk-in to-go guests, representing the Hawkers brand with every interaction.
Develop thorough knowledge of our menu in order to guide guests, answer questions, and make personalized suggestions.
Navigate our online ordering platform and third-party delivery systems (e.g., DoorDash, Uber Eats) with accuracy and efficiency to ensure every order is correct.
Organize and stage completed HTO orders for guest pick-up in a timely, well-presented manner.
Greet guests arriving warmly, confirm order accuracy, and hand off with a great experience in mind.
Process payments accurately using our Point of Sale (POS) system; ensure security and proper handling of guest information.
Communicate effectively and positively with kitchen staff, server assistants, and other team members to keep operations running smoothly during high-volume periods.
Maintain cleanliness and organization of the HTO section throughout each shift, including side work at open, during service, and close.
Adhere to all OSHA and HACCP compliance standards and maintain or obtain a Food Handlers Certification.
Support the broader team as needed — at Hawkers, we all pitch in.