Tailor, Maison Madison

Hermès • New York, NY

20h • $79,123 - $96,706 • Onsite

About The Position

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the After Sales Service Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast paced, luxury environment. The primary responsibilities of the Tailor are the alterations of Hermès merchandise within an established time-frame, helping to maintain client relationships through superior service, and working effectively with other team members within the boutique. This position is responsible for providing outstanding customer service for the San Francisco Boutique by ensuring the proper fit, marking, altering, and pressing of garments. This position also must support the selling process by greeting and interacting with clients, performing fitting and handling all special requests or immediate alteration needs. Additionally, the Tailor works closely with the Made to Measure Client Development Manager on all MTM and Bespoke orders; providing follow up and communication on status of projects. All other duties as assigned by the supervisor.

Requirements

• 8+ years of experience in alterations, in a luxury environment
• Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience
• Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling and manufacturing techniques
• Demonstrate strong working knowledge of garment construction and men’s suiting techniques in luxury
• Strong knowledge of different fabrications and materials
• A high level of applied tailoring skills
• Must possess superior communication skills in order to effectively communicate with clients, management and employees in the boutique
• Must be able to effectively organize and track product and client information
• Ability to lift between 0-25 lbs without assistance

Responsibilities

• Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards
• Understand style and fit of various garments. Maintain an up-to-date product knowledge of Hermès Women's and Men’s collections seasonally
• Demonstrate strong proficiency in operating tailor shop equipment including, but not limited to industrial sewing/ straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment
• Advise clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed
• Maintain an excellent level of customer service at all times within the store. Foster client relationships to increase brand loyalty and repeat business
• Demonstrate a clear understanding of client needs
• Demonstrate thorough knowledge of the luxury retail market and competitors
• Press all altered clothing. Be aware of pressing techniques for various weights of fabric
• Assist in teaching store personnel basic pressing techniques
• Learn, retain, understand and communicate an awareness of merchandise features and benefits of all existing and new product
• Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed