Todd Snyder - Tailor
American Eagle Outfitters
•Onsite
About The Position
The Tailor at Todd Snyder is responsible for ensuring all alterations, tailoring, and fittings meet company quality standards while exceeding customer expectations. This role enhances the in-store customer experience through exceptional service and satisfaction. The Tailor will also contribute to the team by educating colleagues on tailoring best practices and advising on the alteration feasibility of specialty products. They provide specialized recommendations to meet customer wearability needs and directly contribute to store success and profitability.
Requirements
- Minimum 3-5 years of related alterations and specifically, ‘fitting’ experience, preferably in a high end retail environment.
- Ability to meet deadlines and work in a fast-paced retail environment
- Must be detailed, precise and organized.
- Ability to collaborate and work within a team environment.
- Excellent interpersonal and communication skills.
- Service-oriented mindset
- Prior POS experience
Nice To Haves
- Passion for Todd Snyder brand and interest in contributing the future of menswear and American fashion
Responsibilities
- Own results, successes and opportunities for area of business with the intention of making Todd Snyder a premier destination of Menswear
- Responsible for accurate markings on the garment to ensure garment is altered properly
- Performs alterations according to the client’s needs and following Company quality standards.
- Partners with Sales Associates in servicing clients to provide exceptional service during fittings.
- Perform special requests for customers and support with Made to Measure ordering process
- Ensure accurate recordkeeping and tracking of all goods
- Communicate turnaround timelines with customers and ensure deadlines are met
- Understand any type of alterations fitted to the customer
- Ensure markings are clear and concise for other tailors to execute (if required)
- Communicate with Operations Lead to keep supplies stocked and any special request based on complexity of project
- Communicate any service issues to Store Manager and have a solution oriented mindset around resolving issues.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
