Tailor, PT, Levi's® Retail, SoHo, New York, NY

Levi Strauss & Co.•New York, NY

2d•Onsite

About The Position

Levi Strauss & Co. is seeking a Tailor who is consumer-centric, open-minded, proactive, and thinks beyond the task. This role is responsible for delivering a best-in-class Tailoring experience and excellent product for all consumers through a variety of functions and procedures relating to customer service, sales, and Tailor Shop operations. The ideal candidate shares Levi's values: Embraces Originality and Integrity, Empathy for Customers and Co-workers, Demonstrates Courage, and Drives Performance. You will support the leadership team by executing basic alteration services (i.e., Hemming, patch and repair, tapering, etc.) and more technical alterations (e.g., Fitting/tailoring items other than jeans, where more technical equipment is necessary; detailed appearance altering processes.).

Requirements

Thorough understanding of denim industry and current/upcoming trends.
Understands textiles and fabrics with proven skills in sewing, tailoring and textile repair.
Awareness of design and details strong communication skills both internally and externally.
Fashion savvy and interested in current trends.
Enjoys being busy and juggling multiple tasks.
Available to work a flexible schedule to meet, including evening, weekend and holidays.
Able to lift up to 40 pounds, as well as constant standing, walking, kneeling, squatting, bending, reaching overhead, and climbing ladders with or without reasonable accommodation.
Has reliable transportation.
Must be 16 years old.
Minimum of 3 years’ sewing/tailoring experience, a strong knowledge of jeans construction, and a thorough knowledge of machines used in the sewing of denim products.

Nice To Haves

Formal training in apparel design preferred but not required.

Responsibilities

Executes and is responsible for basic alteration services (i.e. Hemming, patch and repair, tapering, etc.) and more technical alterations (e.g. Fitting/tailoring items other than jeans, where more technical equipment is necessary; detailed appearance altering processes.)
Exemplifies and possesses strong customer service skills to elevate our clients’ experience.
Resolve tailor-related consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind.
Partner with store management on elevated consumer issues.
Educates and trains store teams on customer offerings and services provided by the Tailor Shop.
May support with training Tailors within district and/or region on Tailor processes and Levi’s Tailoring standards.
Comply with all Levi's® Stores policy, procedure, and programs, able to follow directives of store management
Suggest looks that incorporate the latest trends and current promotions based on the consumer's needs consistent with Levi's® service approach.
Promote Levi's® omni experience by engaging consumers with Red Tab Loyalty program.
Efficient handling of all cash and Tailor Shop-related merchandise operations and procedures in compliance with store policy.