Alterations & Tailor Shop - Tailor - Century City

Nordstrom•Los Angeles, CA

4d•Onsite

About The Position

The ideal Tailor/Fitter provides each customer with the best possible service through the quality of their craft. This role involves measuring customers, fitting garments, performing alterations, and ensuring customer satisfaction while meeting productivity goals. The Tailor will also educate customers and employees on fit, style, and trends, and utilize store technology to manage alteration needs.

Requirements

Previous fitting, tailoring, and sewing experience, preferred minimum of 2-3 years
Clear, professional communication with coworkers and customers
The ability to stay organized and prioritize multiple tasks and customer requests in a fast-paced environment
A willingness to learn, and safely operate sewing and pressing machinery, and standard alterations equipment
The ability to embrace a flexible working schedule based on business needs

Responsibilities

Measure customers for size, fit garments on customers, and mark areas requiring alterations
Perform and complete customer fittings on time, and sewing alterations, according to Nordstrom guidelines and service standards
Meet department and individual productivity goals while following proper processes and procedures
Utilize store technology to manage and organize customer alteration needs
Deliver customer expectations through teamwork and collaboration within the Alterations & Store Team
Educate customers, and employees on proper fit, style, construction, and trend in a professional and friendly manner