Tailor Alterations/Seamstress - Full Time

Ziker•South Bend, IN

6d•Onsite

About The Position

Joe Z Tailoring at Ziker Cleaners is seeking a talented Full-Time Tailor/Seamstress to join their team. This role involves performing expert alterations, fittings, and repairs to help customers look and feel their best. The ideal candidate takes pride in their work, values attention to detail, and enjoys building relationships with customers and coworkers in a positive workplace culture.

Requirements

Ability to operate home and industrial sewing equipment.
Manual dexterity for sewing, fitting, alterations, and repairs.
Ability to stand, sit, bend, stoop, kneel, twist, and move throughout the workday.
Ability to lift and carry up to 20 pounds.

Nice To Haves

2+ years of sewing, tailoring, alteration, or garment repair experience.
Experience working in a tailoring shop, dry cleaner, apparel retailer, bridal shop, or specialty clothing environment preferred.
Strong attention to detail
Excellent customer service skills
Organization and time management
Problem-solving ability
Adaptability and flexibility
Ability to remain composed in a fast-paced environment
Positive, team-oriented attitude
Sales and relationship-building mindset

Responsibilities

Perform high-quality alterations and repairs on a variety of garments, including pants, shirts, dresses, jackets, formal wear, casual wear, and work wear.
Work with a variety of fabrics and materials while maintaining company quality standards.
Inspect completed garments to ensure accuracy, fit, and workmanship before customer pickup.
Demonstrate strong knowledge of sewing techniques, garment construction, and alteration methods.
Conduct fittings and measurements for scheduled and walk-in customers.
Create a welcoming, professional, and comfortable experience for every customer.
Recommend alteration solutions and collaborate with customers to achieve the perfect fit.
Accurately take measurements and communicate tailoring recommendations.
Manage a personal fitting and production schedule.
Ensure alterations are completed ahead of customer promise dates whenever possible.
Maintain organized records and track garment progress using company scheduling tools.
Meet established productivity and quality expectations.
Greet customers warmly and provide exceptional service throughout their visit.
Communicate pricing, timelines, and completion dates clearly.
Answer questions and address concerns with professionalism and confidence.
Build long-term customer relationships through outstanding service.
Maintain sewing supplies and notify management when inventory needs replenishing.
Perform routine equipment checks and report maintenance concerns promptly.
Keep workstations clean, organized, and safe.
Stay current on fashion trends, garment fit standards, and alteration techniques.
Continue learning and improving tailoring skills and industry knowledge.
Utilize company point-of-sale and scheduling software effectively.