Tag & Title Coordinator

AAA Mid-Atlantic • Warminster, PA

8d • $19 - $25 • Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator! This role is in a dynamic retail environment where every interaction counts. The position is eligible to earn incentive pay. Store hours are Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM, with a 37.5 Hour Work Week and no Sundays. Full-Time Retail Associates can accrue up to three weeks of paid time off during their first year.

Requirements

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.

Responsibilities

• Process driver’s license and vehicle registration applications
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately.
• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED