Tag and Title Coordinator
About The Position
AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator! This role is part of a dynamic retail environment where every interaction counts. The position is responsible for processing driver’s license and vehicle registration applications, answering inquiries about state-specific regulations, and serving as a lead and mentor for title clerks. The coordinator will also assemble and prepare applications for submission, manage and resolve rejected applications, and up-sell AAA products. Additionally, this role may involve answering overflow calls for Roadside Assistance and assisting with Cashiering and IDEMIA services.
Requirements
- Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
- Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- Ability to successfully complete all required training workshops provided for Title Service Agents.
- High school diploma or equivalent required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
- For Pennsylvania employees: Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
- Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
- Ability to successfully complete the Advance Agent Services Training course every two (2) years.
Nice To Haves
- Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
- Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
Responsibilities
- Process driver’s license and vehicle registration applications
- Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
- Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately.
- Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
- Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
- Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
- Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
