Tag Agency Manager - So. Orlando

Dealer Services Network•Orlando, FL

19h•Onsite

About The Position

We are currently seeking a full time, dynamic and experienced Tag Agency Manager to lead our team and drive the success of this new location. We offer a great working environment, full benefits, and Paid Time Off.

Requirements

Automotive Tag and Title experience is required
Managerial experience
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to pass criminal background check
Scanner
PC
Printer
Multi-line phone system
Copier and/or Fax
Credit card and/or tele-check machine, and cash register
Management Experience
Customer service knowledge
Ability to multitask
Basic computer knowledge
Professional and courteous demeanor
Possess good oral and written communication skills
Attention to detail
Ability to work in a fast-paced environment
Be an active part of a team
Flexible availability, dependability, and punctuality
Time Management
Regularly required to stand, use hands, reach with hands and arms, and talk or hear.
Occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl.
Must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Nice To Haves

Equivalent combination of education and experience.

Responsibilities

Manage and supervise the daily operations of an Automotive Tag Agency to include walk in dealer customers, walk in customers and dealer customers.
Make sure the employees under your supervision have the complete knowledge of duties and responsibilities to comply with DMV/Agency standards.
Responsible for Interviewing, hiring and training candidates to operate efficiently and effectively per company standards.
Assist title clerks with customer service issues.
Follow all company safety guidelines and policies.
Be available to cover any position at the agency caused by the absence of an employee.
Protect customer private information and secure inventory.
Ensure the Tag Agency is: Up to date with proper reports, Staffed appropriately based on the approval of upper management, Meeting expectations of customer service and wait times, Clean and organized meeting management expectations, on a daily basis.
Responding to County requests in a timely manner (title error, specific reports, etc.)
Maintaining proper inventory.
Equipped for emergencies (hurricanes, tropical storms, etc.).