Tag Agency Manager - So. Orlando

Dealer Services NetworkOrlando, FL
Onsite

About The Position

We are currently seeking a full time, dynamic and experienced Tag Agency Manager to lead our team and drive the success of this new location. We offer a great working environment, full benefits, and Paid Time Off.

Requirements

  • Automotive Tag and Title experience is required
  • Managerial experience
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to pass criminal background check
  • Scanner
  • PC
  • Printer
  • Multi-line phone system
  • Copier and/or Fax
  • Credit card and/or tele-check machine, and cash register
  • Management Experience
  • Customer service knowledge
  • Ability to multitask
  • Basic computer knowledge
  • Professional and courteous demeanor
  • Possess good oral and written communication skills
  • Attention to detail
  • Ability to work in a fast-paced environment
  • Be an active part of a team
  • Flexible availability, dependability, and punctuality
  • Time Management
  • Regularly required to stand, use hands, reach with hands and arms, and talk or hear.
  • Occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl.
  • Must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Nice To Haves

  • Equivalent combination of education and experience.

Responsibilities

  • Manage and supervise the daily operations of an Automotive Tag Agency to include walk in dealer customers, walk in customers and dealer customers.
  • Make sure the employees under your supervision have the complete knowledge of duties and responsibilities to comply with DMV/Agency standards.
  • Responsible for Interviewing, hiring and training candidates to operate efficiently and effectively per company standards.
  • Assist title clerks with customer service issues.
  • Follow all company safety guidelines and policies.
  • Be available to cover any position at the agency caused by the absence of an employee.
  • Protect customer private information and secure inventory.
  • Ensure the Tag Agency is: Up to date with proper reports, Staffed appropriately based on the approval of upper management, Meeting expectations of customer service and wait times, Clean and organized meeting management expectations, on a daily basis.
  • Responding to County requests in a timely manner (title error, specific reports, etc.)
  • Maintaining proper inventory.
  • Equipped for emergencies (hurricanes, tropical storms, etc.).

Benefits

  • Medical
  • Dental
  • Vision
  • 401k - with a Match
  • Life insurance – paid for by the company
  • Short Term Disability
  • Long Term Disability
  • Paid Holidays
  • Paid Vacation
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