Tactical Operations Lead, MPI

REPAY - Realtime Electronic Payments•Atlanta, GA

About The Position

We are seeking an experienced professional to lead our tactical operations on the MPI team. As a Tactical Operations Lead, you will play a critical role in ensuring the smooth execution of payment operations, working closely with our partner banks, and providing exceptional support to our clients.

Requirements

Bachelor’s degree in Finance, Accounting, Economics, Analytics, or related field
For non-college graduates, a minimum of two years of experience working in payment/banking operations
Previous reconciliation experience
Strong communication skills
High level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through
Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast-paced environment
Adaptive to frequent process changes, work duties or assignments
General skillset to perform/navigate on Microsoft
Experience with Excel

Responsibilities

Manage fund transfers between accounts, including ACH and wire activity with partner banks
Research and resolve failed transactions, and manage refunds and reissues
Provide support for MPI payment reporting and customer-level payment validation
Support client reconciliation process and manage client escalations and reporting requests
Act as a liaison between Payment Specialists and the Development team, submitting and tracking development tickets related to MPI payment processing issues