Tactical Operations Controller

Vista Global•Columbus, OH

About The Position

The Tactical Operations Controller streamlines and improves communication between the Operations Control Center (OCC) and flight crews. Reporting to the Head of OCC, this individual keeps crews informed and addresses operational questions and needs in a timely manner. The role maintains a current overview of daily flights, monitors flight movements and crew readiness, coordinates operational details and ground arrangements, and responds to day-of-flight changes and irregular operations. The position requires flexibility to work a variety of shifts, including overnight shifts, weekends, and holidays.

Requirements

At least 2 years of experience in a commercial aviation operations environment in Flight Operations, Ground Operations/Trip Planning, Crew and/or Aircraft Scheduling, or a combination of these.
Entrepreneurial skills, a professional attitude, and strong business acumen.
Team-oriented, proactive, service-driven approach and ability to think outside the box.
Strong attention to detail and excellent communication skills.
High customer-service orientation and cross-cultural understanding.
Proficiency with computer systems, including the MS Office Suite.
Worldwide flight and/or ground operations experience.
Flexibility to work a variety of shifts, including overnight shifts, weekends, and holidays.

Nice To Haves

Aviation-related studies and/or degree.
Flight Dispatch License or Commercial Pilot License.

Responsibilities

Ensure timely and efficient communication among Crew, OCC, and AM/CS.
Confirm flight details in GV, including slots, permits, flight plan filing times, delivery of flight packages to crews, and last-minute flight plan adjustments.
Ensure crews acknowledge briefings and call them about time-sensitive changes to tasking.
Update and maintain the daily tactical log and maintain a full overview of the day's flights.
Monitor crew briefing acknowledgements and make crew activation or wake-up calls in accordance with relevant AOC procedures.
Before sensitive ferry or revenue flights, check crew and aircraft readiness and confirm handling, fuel, and catering arrangements; raise alerts about potential trip impacts.
Communicate aircraft movements to handlers, airports, or authorities such as CBP as required.
Monitor non-ETOPS flights for significant enroute weather changes, volcanic activity, and alternate aerodrome suitability; notify the Duty Manager promptly when appropriate.
Ensure GV has the movement records needed to trigger automated movement messages.
Maintain an overview of flight movements and inform relevant parties of deviations.
Monitor and respond to phone calls, emails, and Webex chat messages.
Communicate delays and deviations to OCC and AM/CS as soon as possible, including those related to weather, ATC regulations, maintenance, or other flight-impacting issues.
Gather relevant information and initiate the IRT call according to the ERP when applicable.
Review flight logs and promptly handle day-of irregular operations in coordination with the Duty Manager and relevant teams.
Manage ATFM restrictions, flight rerouting, ATS flight plan management, and weather monitoring.
Manage ground arrangements and permits pending for the day of flight or arising during the tactical preparation phase, including close-out messages and ETA updates to CBP.