Tablet Administrator

TKC Holdings • Hamilton Township, NJ

3d • Onsite

About The Position

The Tablet Administrator serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken tablets and provides a weekly update of tablet system status, repairs made and any open items.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.

Nice To Haves

• Position can require overtime, non-standard schedules and evening or night shifts.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel
• Assist technical support with system troubleshooting
• Complete RMA forms and track/ship tablets for replacement
• Use the software to troubleshoot and provide reports when needed
• Retrieve defective tablet/s and distribute spare equipment as needed
• Create trouble tickets and track repair/equipment requests
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner
• Maintain ongoing tablet/onsite equipment inventory
• Must work (5) days a week, (8) hours a day inside correctional facility
• Other duties as assigned

Benefits

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• Paid time off
• Company Match for the 401(k) Retirement Savings Plan
• DailyPay providing you immediate access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED