Table Games Supervisor

Cache Creek Casino Resort•Brooks, CA

1d•Onsite

About The Position

Performs the overall personnel and operational management of assigned Table Games pit section. This role directly supervises assigned employees in the Table Games department. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws to include training employees, assigning, and directing work, evaluating performance, and addressing complaints and disciplinary problems.

Requirements

Two years related experience and/or training.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions in written, oral, diagram, mathematical or schedule form.
Must be at least 21 years of age.
Cache Creek Casino Resort Tribal Gaming License

Responsibilities

Safeguards casino assets.
Monitors, directs, and supervises Table Games Dealers, and observes table action in assigned pit section for adherence to company policies, procedures, and various regulatory agencies regulations.
Regularly inspects cards, cubes, and tiles in assigned section for damage or irregularities and reports to Pit Manager any requested replacements.
Maintains proper table bank inventory through fills and credits, table openers and closures.
Performs table inventory procedures at shift change.
Issues markers within established credit lines for credit customers and performs marker payments.
Controls game pace for all games in assigned pit section.
Reviews and verifies payouts.
Arbitrates customer disputes arising from table play and escalate to Pit Manager as needed.
Monitors game activity and player activity through the course of the shift and reports as requested to the Pit Manager.
Disciplines or commends, either verbally or in writing, subordinate table games employees during the shift.
Performs all computer functions necessary for the smooth operation of the department during the shift.
Regularly reports any recommendations or observations to the Pit Manager that will facilitate the successful operation of the shift or the property.
Communicates with Surveillance and reviews coverage over any gaming related issue.
Alerts Pit Manager of any qualifying “progressive” table game win.
Ensures compliance with all Title 31 and I.R.S. reporting requirements.
Performs other duties as assigned by the Pit Manager or above or engage in duties that are generally encompassed under the job description of a table game dealer.
Handles customer concerns quickly and efficiently.
Possesses knowledge of company policies and handles employee concerns and needs as they arise.
Assists in new hire and ongoing team member training.
Utilizes interpersonal and communication skills to lead, mentor and encourage others; demonstrates R.I.C.H.; leads by example.
Provides exceptional guest service and displays the R.I.C.H. values and 3 E’s of Cache Creek Casino Resort to all guests and employees.