Dual Rate Supervisor Table Games

Rivers Casino Careers • Schenectady, NY

2d • Onsite

About The Position

Supervises Table Games dealers to maintain the integrity of assigned games and personnel and mechanically deals table games in a proficient manner. This role involves monitoring and supervising all gaming tables in an assigned pit, overseeing the player tracking process, opening and closing tables, and verifying counts. The supervisor is responsible for tracking and recording player transactions, monitoring bets and payouts, completing player rating cards, and initiating and verifying fills to tables. Additionally, they must investigate and resolve guest complaints, maintain the security of games, monies, and personnel, and make rational decisions during guest issues. The role also includes preparing and delivering written evaluations, coaching team members, enforcing company policies, and monitoring for unusual activity. For the dealer function, the role requires proficiently dealing games according to company policies, gaming regulations, and required rounds per hour. This includes handling guest transactions, notifying supervisors of irregularities or disputes, exchanging currency, and accurately paying or collecting bets. The dealer aspect also supports guest service standards and casino cleanliness.

Requirements

• Equivalent to a high school diploma with knowledge of game and dealing techniques.
• Must be 21 years of age or older
• Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Must possess excellent customer relations and communication skills
• Must be able to get along with co-workers and work as a team
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing

Nice To Haves

• 1-2 years dealing or supervisory experience is preferred

Responsibilities

• Monitors and supervises all gaming tables in assigned pit
• Supervises player tracking process
• Open and close Table Games in assigned area verifying count as provided by the dealer
• Inspect card decks prior to play
• Track and record player buy-ins, wins, losses and bet amounts
• Monitor bets and payouts and correct as needed
• Complete rating cards for players
• Initiate and verify fills to tables
• Investigate and resolve guest complaints or concerns in accordance with standard procedures
• Maintain security of all games, monies and personnel
• Must respond calmly and makes rational decisions when handling guest issues
• Participates in preparing and delivering written evaluations
• Coaches team members for success while they are dealing on and off a game
• Responsible for enforcing policies and procedures of the company
• Must be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures
• Monitor the volume and quality of pit business and adjust table limits as appropriate within established policy
• Performs the act of mechanically dealing a game in a proficient manner, according to current Company policies and procedures, applicable gaming regulations and meeting required rounds per hour by game type
• Responsible for handling guest transactions and notifying Table Games Supervisor of any irregularities while advising a Table Games Supervisor or Pit Manager of any disputes or arguments that may arise during the game among players/dealer
• Exchanges currency for gaming chips and pay or collect bets according to house rules in an accurate manner
• Supports and maintains guest service standards at all times while promoting outstanding guest relations
• Assists with the cleanliness of the casino property front and heart of house.
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED