Table Games Lead

Q Casino + Resort • Dubuque, IA

4d • Onsite

About The Position

Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations.

Requirements

• High School Diploma
• 1-2 years table games experience
• 1-2 years supervisory experience
• Good leadership skills
• Good oral communication skills
• Good written communication skills
• Excellent customer service skills
• Reasonable knowledge of applicable mathematical skills
• Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
• Must be able to resolve customer disputes professionally and courteously
• Must be knowledgeable of IRGC rules and regulations
• Must be knowledgeable to Q Casino internal controls
• Must have a valid IRGC gaming license

Responsibilities

• Direct report to the on-duty Casino Operations Shift Manager
• Responsible for assigning dealers to games daily
• Assists with dealer training and improving employee skills
• Responsible for meeting and greeting customers at the Table Games area
• Provides and promotes positive customer relations supported by employee quality service
• Ensure honesty and integrity of all table games during assigned shift
• Responsible for the protection of company assets as it relates to table games
• Resolves game related disputes involving customers and employees
• Completes fill and credit transactions
• Administers employee discipline as needed
• Ensure Title 31 compliance
• Works with other departments to ensure a cooperative environment
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED