Table Games Floor Supervisor - Table Games Operations
Hard Rock Hotel & Casino Ottawa•Rockford, IL
•$25 - $32•Onsite
About The Position
Under the direction of the Assistant Casino Operations Manager, this position is responsible for providing superior service to both internal and external customers. The incumbent is also responsible for building relationships with players and acts as a mentor to team members to build their player development skills. Manages staff and resources, related to Table Game Operations, on an assigned shift ensuring compliance with established regulations.
Requirements
- High School Diploma required.
- Three years table games experience required.
- Knowledge of Blackjack and Carnival Games required.
- Proficiency in at least one of the following table games: Baccarat, Craps, or Roulette is required.
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
- Must successfully pass background check.
- Must be twenty-one (21) years of age.
- Prior experience in the Gaming industry is required.
- Knowledge of pertinent federal, state, and local laws, codes, and regulations.
- Knowledge of Hard Rock operations.
- Knowledge of policies and procedures as well as knowledge of and ability to identify various cheating techniques.
- Ability to interpret and explain policies and procedures.
- Ability to observe and direct actions of subordinates/trainees.
- Ability to calculate figures and create and manipulate spreadsheets to produce reports.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to be flexible to work varying shifts and time schedules as needed.
Nice To Haves
- Two years in a Dual-Rated management level capacity or above is preferred.
Responsibilities
- Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Directly supervises dealer responsibilities in accordance with the company policies and procedures.
- Develop Table Games team members to provide superior service to our guests.
- Responsibilities include training team members, planning, assigning, and directing work.
- Appraising performance, rewards, and disciplining team members.
- Addressing complaints and resolving problems.
- Rating and tracking guests play.
- Assist guests in obtaining a marker.
- Making sure buy-ins are correct.
- Insures adherence to all IGB gaming regulations and statues.
- Attend seminars when needed.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
