Table Games Dual Rate Supervisor (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

21h•Onsite

About The Position

This role involves creating an entertainment environment for guests as a Dealer and supervising the operations of Table Games on an assigned shift as a Supervisor. The focus is on guest service, security of assets, and positive employee motivation and coaching.

Requirements

At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
Must be able to obtain Non- Key LA Gaming License and Responsible Vendor certification.
Must possess strong money handling and documentation skills.
Must have knowledge of casino rules, procedures, and regulations pertaining to the Table Games.
Must be able to get along with co-workers and work as a team across departments and levels of management.
Must be able to read, write, speak, and understand English.
Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.
Responds to visual and aural cues.
Must be able to acknowledge, greet, and converse in English with customers.
Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine, and fax machine.
Must be able to lift, pull, push, or carry up to 40 pounds.
Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.
Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

Nice To Haves

High school diploma preferred.

Responsibilities

Responsible for the operations of table games on an assigned shift.
Displays a working knowledge of all Table Games, house rules, counting methods and procedures covering each.
Assures that all coin and check racks are filled at all times.
Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager – Table Games or Director Table Games.
Assures guest development by interacting with guests, modeling interactive skills with guests and fellow Team Members and making comp decisions.
Remains alert to any unusual or questionable activities being displayed by any Table Games Team Member or gaming guest and reports any situations to assigned superior.
Observes problems or differences between Table Games Team Members and gaming guests and aids if necessary.
Recommends change in department including hiring, promotion, demotion, and termination; recommends wage and salary changes for personnel within established limits.
Upbeat personality for all interactions with guests and fellow Team Members.
Proactive in anticipating customer needs.
Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts.
Must possess money, handling skill in providing chips for guests.
Knowledge of card games.
Basic knowledge of other games and services offered at property.
Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
Routinely strives to build and achieve customer satisfaction.
Exercises appropriate discretion in identifying communications of special promotions to customers.
Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.
Adheres to regulatory, departmental, and company policies.