Experienced Table Games Dual-Rate Supervisor (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

4d•Onsite

About The Position

The Table Games Dual-Rate Supervisor supervises table games operations on an assigned shift, ensuring exceptional guest service, safeguarding Caesars' assets, and promoting a positive work environment through employee motivation, coaching, and development.

Requirements

High school diploma or equivalent required
Must possess excellent customer service, leadership, and communication skills.
Must be able to read, write, speak, and understand English.
Must be willing and able to work any shift, including weekends and holidays.
Must be able to work effectively with co-workers and function as part of a team.
Must maintain a professional, well-groomed appearance.
Must be able to work indoors and continuously maneuver throughout all areas of the casino, including the assigned Pit area, for the duration of the shift, with regularly scheduled breaks.
Must be able to stand and walk for extended periods, including intervals of 2 to 3 hours at a time.
Must be able to lift up to 40 pounds and perform physical activities such as bending, reaching, kneeling, twisting, and gripping.
Must be able to remain calm, make sound decisions, and effectively respond to guest requests and concerns in a fast-paced, high-volume environment.
Must be able to quickly and accurately perform mathematical calculations when determining winning and losing wagers and processing payouts.
Must possess strong manual dexterity for the accurate handling of chips, cards, cash, and gaming equipment.
Must accurately balance and reconcile the assigned chip bank at the beginning and end of each shift.
Must be able to respond appropriately to visual and auditory cues, memorize game rules and procedures, and maintain the integrity of the game.
Must possess excellent vision, including peripheral vision, to effectively monitor and protect the integrity of gaming operations.
Must be able to read, verify, complete, and sign documents related to gaming operations.
Must be able to read, write, speak, and understand English.
Must be able to work in an environment that may include secondhand smoke, elevated noise levels, bright lighting, and dust.

Nice To Haves

college degree preferred
Knowledge of casino rules, regulations, and procedures related to pit operations preferred.

Responsibilities

Responsible for the operation of two to eight table games during an assigned shift.
Demonstrates a working knowledge of all table games, house rules, counting methods, and operating procedures applicable to each game.
Ensures that all coin and chip racks are maintained at appropriate levels at all times.
Resolves guest disputes within the Table Games area and escalates complex issues to the Casino Manager, Table Games, or the Director of Table Games as needed.
Promotes guest development by: (1) interacting with guests, (2) modeling effective guest and team member engagement skills, and (3) making appropriate comp decisions.
Remains alert to any unusual or suspicious activities involving Table Games team members or guests and promptly reports such situations to the appropriate supervisor.
Identifies and addresses issues or disputes between Table Games team members and guests, providing assistance and resolution when necessary.
Able to deal table games a minimum of one to two days per week.
Recommends departmental personnel actions.
Counsels, guides, coaches, and instructs assigned team members in the proper performance of their duties.