Table Games Dual Rate Supervisor (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

9d•Onsite

About The Position

This role serves a dual purpose as both a Dealer and a Supervisor in the Table Games department. As a Dealer, the focus is on creating an entertaining environment for guests by providing courteous, friendly, and prompt service. As a Supervisor, the individual will oversee the operations of Table Games during their assigned shift, with a strong emphasis on guest service, protecting the casino's assets, and motivating and coaching employees.

Requirements

At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
Must be able to obtain Non- Key LA Gaming License and Responsible Vendor certification.
Must possess strong money handling and documentation skills.
Must have knowledge of casino rules, procedures, and regulations pertaining to the Table Games.
Must be able to get along with co-workers and work as a team across departments and levels of management.
Must be able to read, write, speak, and understand English.

Nice To Haves

High school diploma preferred.

Responsibilities

Responsible for the operations of table games on an assigned shift.
Displays a working knowledge of all Table Games, house rules, counting methods and procedures covering each.
Assures that all coin and check racks are filled at all times.
Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager – Table Games or Director Table Games.
Assures guest development by interacting with guests, modeling interactive skills with guests and fellow Team Members and making comp decisions.
Remains alert to any unusual or questionable activities being displayed by any Table Games Team Member or gaming guest and reports any situations to assigned superior.
Observes problems or differences between Table Games Team Members and gaming guests and aids if necessary.
Recommends change in department including hiring, promotion, demotion, and termination; recommends wage and salary changes for personnel within established limits.
Upbeat personality for all interactions with guests and fellow Team Members.
Proactive in anticipating customer needs.
Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts.
Must possess money, handling skill in providing chips for guests.
Knowledge of card games.
Basic knowledge of other games and services offered at property.
Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
Routinely strives to build and achieve customer satisfaction.
Exercises appropriate discretion in identifying communications of special promotions to customers.
Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.
Adheres to regulatory, departmental, and company policies.