Table Games Dual Rate Supervisor - Full Time

PENN Entertainment•Biloxi, MS

18h•Onsite

About The Position

Boomtown Casino is seeking a talented individual to become a Games Dual Rate Supervisor. This role involves providing accurate and efficient dealing at assigned table games, following all game procedures, and ensuring prompt, courteous service. The position also requires adherence to company, departmental, and state regulations, performing accurate chip and cash transactions, receiving wagers, paying outcomes, maintaining game security, and assisting customers. A key aspect is enthusiastically supporting and promoting superior customer service. As a supervisor, the role includes knowledge of and enforcement of gaming laws and regulations, overseeing gaming activity, monitoring transactions, correcting mistakes, settling disputes, verifying transactions, issuing credit, maintaining bankroll, and assisting customers with problems or requests. The supervisor must exhibit a friendly, helpful, and courteous manner and perform any other duties assigned by management. Positions supervised include Table Games Dealer.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Applicants must successfully complete dealer training or have previous casino dealing experience.
Must be fast and accurate in handling cash.
Prior poker experience or successful completion of Poker School required.
Must be able to successfully complete a basic math test, and pass an audition displaying adequate Poker skills.
Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.
Must possess good manual dexterity for quick and accurate handling of chips, cards and money.
Must possess excellent interpersonal skills.
Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in fast-paced environment.
Good oral and written communication skills must be fluent and literate in English.
Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift.
Must be able to listen and respond to visual and aural cues with excellent peripheral vision.
Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality.
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Six months experience in customer service field preferred.

Responsibilities

Provides accurate and efficient dealing at assigned table game.
Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.
Provides prompt, courteous and accurate dealing at assigned table(s).
Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.
Performs accurate chip and cash transactions.
Receives wagers from customers and pays the appropriate game outcomes.
Maintains game security and protects company assets at all times.
Assists customers in understanding the rules and ensures adherence to established policies and procedures.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Table Games Department.
Oversees all gaming activity on assigned tables.
Monitors cash and chip transactions.
Corrects mistakes and settles disputes when necessary.
Verifies, by signature, all clerical transactions.
Issues approved credit.
Maintains bankroll at functional levels.
Assists customers with any problems or requests.
Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
Any and all duties as assigned by your Director or a member of management.