Table Games Dual Rate Assistant Shift Manager and Supervisor

Caesars Entertainment•Danville, VA

13d•Onsite

About The Position

The Dual Rate Assistant Table Games Manager / Table Games Supervisor is responsible for overseeing the daily operations of the Table Games department while performing both managerial and supervisory duties as assigned. This position ensures exceptional guest service, regulatory compliance, game integrity, employee development, and operational efficiency. The incumbent may function as a Table Games Supervisor during assigned shifts and assume Assistant Table Games Manager responsibilities when required.

Requirements

Exceptional guest service skills.
Knowledge of regulatory compliance.
Understanding of game integrity.
Skills in employee development and operational efficiency.
Ability to function as a Table Games Supervisor and assume Assistant Table Games Manager responsibilities.
Experience in managing and administering a Table Games department.
Proficiency in monitoring gaming operations.
Ability to analyze staffing levels and adjust schedules.
Experience with budgeting and labor management.
Skills in investigating and resolving guest issues.
Experience in recruitment, onboarding, coaching, and performance management.
Ability to conduct employee evaluations and handle disciplinary actions.
Experience reviewing operational reports and performance metrics.
Ability to collaborate with various departments and agencies.
Skills in promoting a positive work environment.

Responsibilities

Assist in the overall management and administration of the Table Games department.
Ensure compliance with all gaming regulations, company policies, and internal controls.
Monitor gaming operations to maintain game integrity and protect company assets.
Analyze staffing levels and recommend scheduling adjustments based on business demands.
Assist with budgeting, labor management, and departmental performance goals.
Investigate and resolve guest disputes, complaints, and unusual gaming situations.
Support recruitment, onboarding, coaching, and performance management of team members.
Conduct employee evaluations and participate in disciplinary and corrective action processes.
Review operational reports, game statistics, and revenue performance metrics.
Collaborate with surveillance, security, cage operations, and regulatory agencies when necessary.
Promote a positive work environment focused on teamwork, accountability, and guest satisfaction.