4 Week Table Games Dealer Class - Beginning September 29th

JACK Entertainment•Cleveland, OH

4d•Onsite

About The Position

The Table Games Academy is a 4-week program designed to equip qualified applicants with the necessary skills for a career in the gaming industry. Upon successful completion, graduates will have the opportunity to interview for a Table Games Dealer position at JACK Cleveland Casino. The program is free of charge and taught by experienced instructors. Classes are held at the JACK Table Games Training Center within JACK Cleveland Casino, with two available time slots: 10:00 AM - 4:00 PM and 6:00 PM - 12:00 AM, Tuesday through Saturday. While completion of the course does not guarantee employment, successful enrollees will have the chance to audition for positions.

Requirements

Must be 21 years of age.
Ability to obtain a Gaming Occupational License within the State of Ohio.
Must be able to work independently.
Excellent customer service skills are essential.
Must be able to perform basic math quickly.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Must enjoy entertaining and communicating with the public.
Must be able to continuously perform repetitive hand, arm, and shoulder motion.
Must be able to sit, stand or walk for long periods of time (4 hours).
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
High school diploma or equivalent is required.

Responsibilities

Deliver great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
Assist in training guests not familiar with various table games products.
Promote table and poker games and serve guests while standing on dead games.
Demonstrate an effective working knowledge of dealing policies and gaming procedures.
Deal games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
Maintain applicable departmental dealer efficiency metrics.
Inform Supervisor and/or Manager of unnatural or irregular play and disputes on game.
Present oneself as a credit to JACK Entertainment and encourage others to do the same.
Safeguard casino assets.
Be responsible for the protection and control of the game.
Conduct games in accordance with Company policies and ensure compliance with company policies, procedures and gaming regulatory requirements.
Verify and sign for Fills, Credits, Marker Issuance, and all documentation listed in JACK Internal Controls.
Handle guest transactions and notify Floor Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Advise Floor Supervisor of any disputes or arguments that may arise during the game.
Support and maintain JACK courtesy guidelines at all times.
Promote outstanding guest relations.
Perform other duties as assigned.