Table Game Account Exec

Rivers Casino Careers•Philadelphia, PA

7d•Onsite

About The Position

Provides exceptional service to all guests with a focus on inactive, uncoded, and new table game customers. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: Smile, display energy and open body language Proactively greet team members and guests, initiating interaction to provide service Always use a positive parting remark to end the conversation.

Requirements

Must be 18 years or older.
High school diploma or general education degree (GED).
2+ years related casino guest experience required.
Knowledge of Casino Management Systems and customer database platforms.
Excellent communication skills, both written and oral.
Available to work flexible shifts, weekends and holidays.
Ability to obtain and maintain all necessary licensing.

Responsibilities

Responsible for ensuring the quality of table game pit spaces in accordance with service goals and guest needs.
Interacts with unknown table game customers from the pits to engage with players and gather contact information for future marketing communications.
Outbound reach to identified segments of the player database to reengage inactive customers and general customer service calls to build relationships and visitation; skilled with telephone, email, and chat communication.
Enrolls players in Rush Rewards program and informs members of benefits, contests and promotions.
Establishes personal relationships with table games customers providing assistance as needed.
Owns a database of table games specific players to focus on customer needs and culture.
Ability to extend complimentary services in accordance with the approved comp matrix.
Assists with making arrangements for club members in regard to reservations, arrival times, off-site and other accommodations if required.
Handles difficult situations in a calm, timely and professional manner.
Participates in special events check-in process as needed.
Complies with internal controls, standards and procedures.
Performs all other duties as assigned.