TA Operations Specialist

Walker & Dunlop•Bethesda, MD

7d•$65,000 - $75,000•Hybrid

About The Position

The TA Operations Specialist supports consistent recruiting operations throughout the candidate lifecycle, including recruitment advertising and employer branding, interview scheduling, offer preparation, background screening, hiring, and preboarding. The role helps maintain hiring controls through initial screening reviews, accurate documentation, and timely escalation of potential concerns in partnership with TA Operations leadership. It also oversees recruiting technology processes, maintains records and reports, coordinates with stakeholders and vendors, and contributes to improvements in operational effectiveness and the candidate and employee experience. The Specialist coordinates recruiting workflows and Workday hiring transactions; monitors automated interview scheduling; oversees background screening processes and records; and supports onboarding and immigration-related processes as needed. The role prepares recruiting reports, audits hiring data and activities, tracks operational metrics, manages vendor and stakeholder relationships, and supports Workday and other technology improvements. It also maintains procedures, process maps, job aids, handoffs, and operational controls, and provides additional support for recruitment materials and employee-review responses. Attendance is generally required from 8:30 a.m. to 5:30 p.m. local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. The estimated base salary is $65,000–$75,000, plus a discretionary bonus. The position is part of Human Resources – Operations at Walker & Dunlop.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of experience in recruiting operations, HR operations, background screening, compliance operations, or a related process-driven function.
Proficiency with Workday Recruiting or a comparable applicant tracking system.
Strong Microsoft Office skills, particularly Excel.
Strong analytical skills and attention to detail, including the ability to interpret operational data, identify discrepancies and trends, and maintain accurate, complete records.
Critical thinking, sound judgment, and investigative problem-solving skills to assess information, recognize inconsistencies and potential risks, and escalate exceptions appropriately.
Integrity, confidentiality, and discretion, with commitment to consistent policy application, accurate documentation, and established review and approval procedures.
Ability to prioritize competing demands independently, take ownership, and follow through on open issues and deliverables in a high-volume, time-sensitive environment.
Strong verbal, written, and interpersonal communication skills to collaborate effectively with candidates, internal stakeholders, and external partners.
Ability to develop and maintain process documentation, identify inefficiencies and control gaps, and recommend practical improvements.
Ability to balance a positive candidate experience with consistent application of hiring and background screening controls.
Adaptability and willingness to learn systems, embrace evolving technologies, and adjust to changing processes and business needs.
Availability for generally required attendance from 8:30 a.m. to 5:30 p.m. local time, Tuesday through Thursday.

Nice To Haves

Experience in a highly regulated or strong-governance environment.
Experience with recruiting technology and automated workflows, including monitoring system performance, troubleshooting issues, and supporting process improvement.

Responsibilities

Coordinate candidate-lifecycle recruiting operations, including offer letters, Workday hiring transactions, and related administration.
Oversee automated interview scheduling through Paradox, monitor effectiveness, troubleshoot issues, and identify improvements.
Schedule and coordinate interviews for full-time, part-time, temporary, and contingent worker hiring.
Own and monitor pre-employment background screening, including initiating screenings, following up with candidates, initially reviewing results, tracking status, and documenting activity.
Review screening results for inconsistencies, gather relevant facts, and escalate matters requiring further review to TA Operations leadership.
Ensure background screening procedures are consistently followed, including notices, authorizations, approvals, and record retention, in coordination with Legal and policy owners.
Partner with onboarding stakeholders to support the transition from candidate selection through new-hire onboarding.
Support immigration-related processes with HR and Legal teams as needed.
Prepare, maintain, and distribute recurring and ad hoc recruitment reports accurately and on time.
Audit recruiting data, processes, and hiring activities to identify discrepancies, preserve data integrity, and support compliance with established procedures.
Track and report recruiting operations metrics, including scheduling efficiency, background screening turnaround times, and recruiting technology performance.
Maintain accurate recruiting and screening records, dashboards, and audit-ready documentation; identify and flag discrepancies, delays, and outstanding actions.
Manage or support vendor relationships involving recruitment advertising, employer branding, interview scheduling, background screening, and other services.
Collaborate with TA Operations leadership, recruiters, HRBPs, Legal, and other stakeholders to address operational needs, clarify responsibilities, share updates, and support consistent processes and a positive candidate experience.
Handle sensitive candidate information, time-critical hiring matters, and operational escalations professionally and discreetly.
Collaborate with HRIS to optimize Workday Recruiting, support system enhancements, and participate in testing and change management.
Partner with HR Operations and cross-functional stakeholders to streamline workflows, strengthen efficiency, and improve process handoffs.
Identify and support or lead process improvements involving Workday and other recruiting technologies.
Develop and maintain TA Operations standard operating procedures, process maps, and job aids aligned with current workflows and business needs.
Maintain process handoffs, checklists, and control points across recruiting, screening, offers, and hiring.
Assess process inefficiencies and potential control gaps and work with stakeholders to implement and document improvements.
Maintain recruitment-material inventory and collaborate with Marketing to develop and update recruitment collateral.
Monitor employee reviews weekly, prepare and post responses as appropriate, and escalate responses to TA Operations leadership when needed.
Perform other duties as assigned.

Benefits

Comprehensive benefit options, including medical coverage with up to 83% subsidized medical payroll deductions.
Dental and vision benefits.
401(k) with company match.
Pre-tax transit and commuting benefits.
Health and wellness program with cash rewards and resources.
Paid maternity and parental leave, as well as other family paid leave programs.
Company-paid life insurance and short- and long-term disability insurance.
Health Savings Account and Healthcare and Dependent Care Flexible Spending Accounts.
Career development opportunities.
Volunteer hours and donation matching.
Discretionary bonus.