TA Onboarding Coordinator

Corewell Health • Southfield, MI

2d • Onsite

About The Position

Responsible for guiding new hires at the Welcome Center, greeting and welcoming to the organization, assisting with onboarding tasks and processing, as well as tracking paperwork. Facilitates the transition and assimilation to the department and creates a supportive onboarding environment that provides positive team member experience, engagement and retention. Partners with recruitment teams and hiring leaders to prepare recently hired team members and non-employed team members (students/job shadows, contracted consults, contingent workers, etc.) for their pre-arrival welcome appointment and orientation into their new role within their department. Implements the team member onboarding vision and strategy by focusing on an inclusive and positive experience through the initiation of pre-onboarding activities (i.e. provisioning, logistics, organizational) to facilitate exceptional onboarding and seamless transitions (i.e., orientation and post onboarding follow-up activities). Initiates independent problem solving and follow-up with team members, recruiters, and leadership as needed. Acts as a liaison for key stakeholders (i.e Business counterparts, Finance, IS, Facilities, Occupational Health Services) to ensure seamless integration into the organization. Verifies and ensures accuracy of all new hire information including background check clearance and supporting documentation, completion of health assessment, licensures, certifications, fingerprint collection, and i-9 documents. Follows up with team member, third party verifications and appointment scheduling when applicable. Ensures adjudication, compliance and completion of reporting in an accurate and timely manner prior to a new team member’s start date. Ensures that processes and services are continuously monitored for quality, cost-effectiveness and efficiency. Engages in process and quality improvement activities. Maintains and orders supplies for overall onboarding and orientation operations. Processes outside vendor invoices and reimbursements. Actively seeks outside direct-billable accounts with a focus on convenience, quality of services, and effective use of budget. Supports the people solutions center in tier two escalation of phone calls, emails and/or case management. Invests time building strong working relationships with internal clients in order to further support and prepare new team members to acclimate to the new working environment.

Requirements

• 2 years of relevant experience
• Call Center, customer service, patient care, administrative support, project management or related customer facing experience

Nice To Haves

• Associate's Degree or equivalent
• Human Resources, Project Management, Business Administration, Communications, or Related Field

Responsibilities

• Guiding new hires at the Welcome Center, greeting and welcoming to the organization, assisting with onboarding tasks and processing, as well as tracking paperwork.
• Facilitating the transition and assimilation to the department and creating a supportive onboarding environment that provides positive team member experience, engagement and retention.
• Partnering with recruitment teams and hiring leaders to prepare recently hired team members and non-employed team members for their pre-arrival welcome appointment and orientation into their new role within their department.
• Implementing the team member onboarding vision and strategy by focusing on an inclusive and positive experience through the initiation of pre-onboarding activities to facilitate exceptional onboarding and seamless transitions.
• Initiating independent problem solving and follow-up with team members, recruiters, and leadership as needed.
• Acting as a liaison for key stakeholders to ensure seamless integration into the organization.
• Verifying and ensuring accuracy of all new hire information including background check clearance and supporting documentation, completion of health assessment, licensures, certifications, fingerprint collection, and i-9 documents.
• Following up with team member, third party verifications and appointment scheduling when applicable.
• Ensuring adjudication, compliance and completion of reporting in an accurate and timely manner prior to a new team member’s start date.
• Ensuring that processes and services are continuously monitored for quality, cost-effectiveness and efficiency.
• Engaging in process and quality improvement activities.
• Maintaining and ordering supplies for overall onboarding and orientation operations.
• Processing outside vendor invoices and reimbursements.
• Actively seeking outside direct-billable accounts with a focus on convenience, quality of services, and effective use of budget.
• Supporting the people solutions center in tier two escalation of phone calls, emails and/or case management.
• Investing time building strong working relationships with internal clients in order to further support and prepare new team members to acclimate to the new working environment.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree