T5 Tower Staff

IGC•Chicago, IL

2d•Onsite

About The Position

The Terminal 5 Ramp Tower Coordinator plays a vital role in ensuring the safety and efficiency of all Terminal 5 operations. Coordinators are responsible for managing aircraft movements within the non-movement area, monitoring flight activity, and maintaining strict adherence to safety protocols. This position serves as a key communication link, delivering essential operational and safety information to stakeholders, airport personnel, and governing authorities to keep operations secure and on schedule.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Word Processing Software, Spreadsheet Software, Internet Software, and Database Software.
Bachelor's degree (B. A. / B. S.) from four-year college or university
Professionalism
Oral and written communication skills
Ability to make good judgments in a variety of situations
Background Check and Security Clearance

Responsibilities

Provide instructions via air-to-ground radio to aircrafts within IGC controlled ramp areas, including push instructions, entering instructions, and instructions to an assigned departing point to await further instructions from ORD ATC.
Advise pilots of gate availability, estimated hold times, and updates regarding their gate.
Proactively control all aircraft movements within IGC’s controlled ramp areas to avoid taxi delays.
Ensure all instructions given to pilots are safe, clear, and efficient.
Maintain situational awareness within the ramp areas and airfield to ensure safety and efficiency.
Monitor flights via company provided radar services.
Monitor IGC’s Resource Management System (RMS).
Manually adjust flights within the RMS as necessary.
Coordinate gate changes within the RMS as operationally necessary.
Coordinate assignment changes with airline personal effectively to minimize operational disruption.
Enforce gate use policies, including international/domestic separation and CBP compliance.
Maintain operational situational awareness (flow, weather, delays, ATC constraints, inoperative equipment) to effectively make operational decisions.
Serve as a central point of contact for activity affecting the non-movement areas assigned to IGC.
Collaborate with IGC team, FAA, airport duty managers, ground handlers, and airline OCCs to ensure cohesive airfield flow.
Respond to IROPS (Irregular Operations) scenarios, including diversions, medicals, mechanicals, weather and other scenarios.
Document all significant ramp events, incidents, and deviations.
Document flight delays and associated impacts.
Record overnight aircraft stays.
Participate in operational briefings and shift turnovers.
Provide timely updates to stakeholders on flow constraints, safety concerns, or delay-causing events.
Provide excellent customer service to our stakeholders over the phone and always maintain a professional tone.