T&S Investigator

Clipboard • San Francisco, CA

1d • Remote

About The Position

The Trust & Safety Analyst protects the integrity of Clipboard’s platform by managing incident reports from start to finish. The role focuses on providing customers with an exceptional, empathetic experience during high-stakes situations and removing bad actors when appropriate to keep the platform safe. The position investigates incidents, makes fair and well-reasoned deactivation decisions, and improves safety policies, processes, and workflows. It works across teams and uses safety and compliance data to strengthen marketplace integrity.

Requirements

• Ability to resolve customer incidents with empathy and take action.
• Impeccable judgment and ability to make difficult decisions.
• Exceptional written and verbal communication skills, including the ability to express ideas to varied audiences.
• Ability to handle ambiguous situations with sound judgment.
• Ability to identify potential risks and effectively diffuse situations.
• High degree of leadership, motivation, self-direction, and initiative.
• Ability to work independently and stay organized.
• Detail-oriented approach.
• Ethical, unbiased integrity and decision-making abilities.

Nice To Haves

• Three or more years in a customer-facing role.
• Three to five years of experience in clinical practice, Trust & Safety, Risk Management, Compliance, or a related field.
• LVN or RN qualification.
• Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.

Responsibilities

• Investigate safety incidents end-to-end and provide timely, customer-focused resolutions.
• Classify incidents accurately, assess severity, and make fair, well-reasoned deactivation decisions.
• Develop and implement safety initiatives, tools, and processes to reduce incidents and strengthen platform integrity.
• Develop or recommend clear policies and uphold marketplace safety norms.
• Partner with Support, Product, Legal, and other teams to drive safety outcomes.
• Assess safety and compliance risks and design strategies to close gaps and prevent recurrence.
• Monitor and report safety and compliance metrics, analyze trends, and recommend data-driven improvements.
• Serve as a subject-matter expert on Trust & Safety policies and provide internal and external guidance.
• Continuously improve incident reporting and investigation workflows.
• Communicate professionally and urgently with customers and partners to ensure high-quality resolution experiences.
• Stay current on product updates to maintain accuracy and consistency across safety operations.

Benefits

• Remote-first flexibility to work from many places.
• Opportunity to work in a fast-paced startup environment.
• Opportunity for curiosity, independence, and growth.
• Hiring process that rewards skills and real-world problem-solving, with a fair shot for every applicant.
• Opportunity to make a significant impact on customers on both sides of the marketplace.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed