Systems Trainer – Pharmacy

Calgary Co-op•Calgary, AB

About The Position

Calgary Co-op is seeking a passionate Systems Trainer to help their pharmacy professionals thrive with the tools they use every day. This role plays a critical part in building and sustaining digital proficiency across the pharmacy team by designing, developing, and delivering comprehensive training programs on pharmacy management systems, dispensing software, and related digital tools. The trainer will partner with pharmacy leadership, IT, and operational stakeholders to assess training needs, support system rollouts, and champion a culture of continuous learning and operational excellence.

Requirements

Certificate from an accredited Pharmacy Technician or Pharmacy Assistant program
Proficiency with Pharmacy Management Systems, including Kroll

Nice To Haves

Minimum 2 years of experience delivering training in a healthcare, pharmacy, or clinical operations environment
Proficiency with pharmacy platforms such as Kroll Advanced Workflow (Paperless), CRM platforms, Netcare, and virtual meeting/online booking tools
Experience with Central Fill pharmacy automation systems and robotics
Strong facilitation, communication, and adult learning skills with the ability to train individuals at varying technical skill levels
Experience developing and maintaining training materials, best practices, and e-learning content
Ability to manage multiple training projects simultaneously in a fast-paced, regulated environment
Solid understanding of ACP Standards of Practice, scope of practice, and relevant provincial and federal pharmacy legislation in Alberta (e.g., Health Professions Act)

Responsibilities

Facilitate system training for new and existing pharmacy staff on pharmacy management systems, POS/dispensing platforms, inventory tools, and compliance software.
Deliver both classroom-based and on-the-job training to build competency across all user levels.
Design, update, and maintain training materials including user guides, quick-reference cards, e-learning modules, and SOPs.
Ensure all content reflects current system configurations, regulatory requirements, and best practices.
Conduct ongoing assessments to identify training gaps and evaluate staff system proficiency.
Collaborate with pharmacy managers and IT to prioritize learning needs aligned with operational and regulatory goals.
Partner with IT and project teams during system implementations and upgrades to develop go-live training plans.
Provide floor support to ensure pharmacy staff are fully prepared before and during technology transitions.
Track training completion and assess learner proficiency through evaluations and observations.
Maintain accurate training records and report on training metrics to pharmacy management and HR.
Liaise with pharmacy managers, IT, HR, and vendor representatives to stay current on system updates.
Coordinate training logistics and align programs with departmental and organizational objectives.
Monitor system usage trends and training effectiveness; recommend process improvements.
Ensure all training activities align with pharmacy regulations, accreditation standards, and organizational policies.
Coordinate training schedules, book facilities, and manage training documentation and version control.
Support onboarding logistics for new pharmacy hires to ensure a smooth start-up experience.