Systems Technology Specialist
About The Position
At Dungarvin, we are dedicated to making a positive difference in the lives of individuals with intellectual and developmental disabilities, mental health needs, and complex medical needs. We are seeking a Remote Systems Technology Specialist to support the use of remote support, monitoring, and assistive technology across our programs. This position works closely with program teams to help ensure technology systems are functioning effectively, and staff have the support and training needed to use them successfully. This position is best for individuals who work well independently, are self-motivated, and have an aptitude for data reporting. The Remote Systems Technology Specialist helps support and expand the use of remote monitoring, assistive technology, and alternative supervision systems across Dungarvin programs. This role may be a great fit for someone who is organized, self-directed, comfortable with technology, and enjoys helping others learn and use new systems.
Requirements
- High school diploma or GED required
- Strong communication and interpersonal skills
- Strong organization and time-management skills
- Ability to problem-solve and troubleshoot concerns
- Comfortable using Microsoft Office and learning new technology systems
- Ability to work independently and manage multiple priorities
Nice To Haves
- Experience with assistive technology, remote support systems, alternative overnight supervision, or supporting individuals with disabilities is preferred
- Previous group home experience preferred
- Comfortable with heights to check sensors and camera placement
- Comfortable training others
Responsibilities
- Monitoring remote support and technology systems
- Reviewing reports, alerts, and system information
- Troubleshooting technology concerns and coordinating solutions
- Assisting with equipment installations and system setup
- Communicating with program teams, vendors, and other departments
- Providing training and ongoing support to staff using technology systems
- Helping identify opportunities to improve or expand the use of remote and assistive technology
- Maintaining accurate documentation and following up on technology-related needs
Benefits
- Medical, dental, and vision insurance for eligible full-time employees
- Supplemental insurance
- Life insurance
- 401(k) with up to a 3% employer match
- PTO that increases with tenure, including PTO donation options
- National brand discounts
- Employee referral program
- Access to Tapcheck, allowing eligible employees access to a portion of earned wages before payday
- Career growth opportunities
- Paid training
- Mentorship
- Reimbursement for eligible work-related travel
- Paid Training & Orientation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
