Systems Technology Development Director

UCSF•San Francisco, CA

2d•$105,400 - $225,400

About The Position

Leads the implementation and ongoing management of foodservice systems that support patient dining and retail operations. Oversees the implementation and optimization of digital platforms for menu management, patient meal selection entry, patient meal delivery, and point-of-sale integration to production systems to ensure accuracy, efficiency, and data-driven decision-making. Partners with IT network teams, security teams, integration teams, clinical nutrition leadership, culinary leadership, and procurement leadership to align systems with organizational goals and regulatory standards. Ensures seamless interoperability across technology platforms and supports continuous improvement through system enhancements, automation, and analytics. Continually enhances the patient and guest experience through reliable, user-centered technology solutions that advance operational performance and service quality. Supports and implements technology initiatives that enhance food service operations and patient experience that align with enterprise strategies and evolving healthcare needs. Coordinates the implementation and optimization of systems—such as automation, analytics, and digital ordering platforms—to improve decision-making and service delivery. Ensures resources, budgets, and timelines are effectively managed to achieve performance goals. Anticipates emerging risks and opportunities, adapting strategies to maintain resilience and scalability. Provides inputs and helps develop policies and standards that advance modernization efforts and may influence system-wide practices. Serves as a trusted subject matter expert and change agent, fostering collaboration across food service, IT, and operational teams to deliver transformative outcomes. Manages day-to-day food service information systems including the electronic health record integration with the kitchen software and hardware, related call center management systems as well as retail point of sale integration with ordering solutions and signage platforms. Performance will be assessed on ability to improve digital adoption of technologies by customers and patients, the reliability and operability of foodservice technology, ability to lead upgrades within established budgets and timelines, and manage to labor budget.

Requirements

Ability to improve digital adoption of technologies by customers and patients.
Reliability and operability of foodservice technology.
Ability to lead upgrades within established budgets and timelines.
Manage to labor budget.

Responsibilities

Leads the implementation and ongoing management of foodservice systems that support patient dining and retail operations.
Oversees the implementation and optimization of digital platforms for menu management, patient meal selection entry, patient meal delivery, and point-of-sale integration to production systems.
Partners with IT network teams, security teams, integration teams, clinical nutrition leadership, culinary leadership, and procurement leadership to align systems with organizational goals and regulatory standards.
Ensures seamless interoperability across technology platforms and supports continuous improvement through system enhancements, automation, and analytics.
Continually enhances the patient and guest experience through reliable, user-centered technology solutions that advance operational performance and service quality.
Supports and implements technology initiatives that enhance food service operations and patient experience that align with enterprise strategies and evolving healthcare needs.
Coordinates the implementation and optimization of systems—such as automation, analytics, and digital ordering platforms—to improve decision-making and service delivery.
Ensures resources, budgets, and timelines are effectively managed to achieve performance goals.
Anticipates emerging risks and opportunities, adapting strategies to maintain resilience and scalability.
Provides inputs and helps develop policies and standards that advance modernization efforts and may influence system-wide practices.
Serves as a trusted subject matter expert and change agent, fostering collaboration across food service, IT, and operational teams to deliver transformative outcomes.
Manages day-to-day food service information systems including the electronic health record integration with the kitchen software and hardware, related call center management systems as well as retail point of sale integration with ordering solutions and signage platforms.