Systems & Technology Coordinator

MODERNCONTROLS LLC.•New Castle, DE

just now

About The Position

ModernControls is seeking a detail-oriented and proactive Systems & Technology Coordinator to support the administration, coordination, and optimization of critical business systems and operational workflows. This role will ensure continuity and reliability of company platforms while serving as the internal liaison between departments and external technology partners. The position is execution-focused and designed to manage day-to-day system coordination, vendor relationships, and operational processes without requiring deep technical engineering expertise.

Requirements

Familiarity with ERP or enterprise business systems
Strong organizational and documentation skills
Ability to manage multiple priorities and cross-functional tasks
Effective communication skills with both technical and non-technical stakeholders
Proficiency with Microsoft Office and reporting tools
Experience coordinating vendors or managed service providers preferred

Nice To Haves

3 to 6 years of experience preferred in operations support, business systems coordination, or similar role
Experience supporting onboarding/offboarding workflows
Exposure to telecom, security, or device lifecycle management programs
Process improvement and SOP development experience
Service-based or field operations industry experience

Responsibilities

Coordinate administration and user access for core company platforms including ERP, phone systems, security/badge systems, and mobile device programs
Manage onboarding and offboarding system workflows, including permissions and equipment provisioning
Maintain system documentation, credential ownership tracking, and access control oversight
Monitor recurring system subscriptions and identify opportunities for optimization
Serve as primary internal liaison with external IT and technology vendors
Maintain vendor contact lists and escalation pathways
Coordinate troubleshooting, upgrades, and system support requests
Assist in evaluation and implementation of new systems or vendors as needed
Support cross-department system needs for service, finance, operations, and sales teams
Coordinate equipment sourcing, deployment, and tracking
Assist with documentation of workflows and development of standard operating procedures
Support contract administration and vendor lifecycle management
Assist with system data accuracy and maintenance
Support report generation and operational insights for leadership teams
Coordinate with departments to improve system data quality and process consistency