Systems Technician - Cincinnati, OH

Intrust IT • Cincinnati, OH

3d • Hybrid

About The Position

Intrust IT, an employee-owned company founded in 1992, is seeking an experienced Systems Technician to join their team. The company's mission is to secure today and a better tomorrow for their clients, employees, and communities by believing that technology should empower people. The Systems Technician will be on the front lines, helping small and mid-sized businesses thrive through reliable, secure, and innovative IT solutions. This role involves being the first point of contact for clients, tackling a wide range of technical challenges, building lasting relationships, and ensuring businesses run smoothly. The position offers the opportunity to work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, while improving the client's experience with technology.

Requirements

• Prior relevant experience at an MSP is required.
• Estimate of 3+ years recent experience in a similar position.
• Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices.
• Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint).
• Experienced in Active Directory, Group Policy, and user management.
• Basic understanding of networking concepts.
• Client-focused and ownership mindset.
• Excellent interpersonal skills.
• A collaborative, agile team player.
• Can effectively self-manage multiple tasks, tickets or projects simultaneously.
• You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement.
• Ability to lift and carry up to 50lbs.
• Extended periods of sitting, standing, typing, and talking.
• Ability to travel (by car) to client sites as needed.

Responsibilities

• Manage and resolve support tickets following documented processes and service standards.
• Provide best-in-class client support through phone, email, chat, and remote sessions.
• Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs).
• Effective cross-functional collaboration to ensure timely and accurate resolutions.
• Resolve hardware, software, and network issues on workstations, servers, and mobile devices.
• Microsoft 365 and Active Directory administration.
• Participate in after-hours on-call rotation (once every couple of months on average).
• Assist with project implementations as needed.
• Document processes, solutions, and client environments in our knowledge base.

Benefits

• medical, dental and vision healthcare coverage for employees and eligible dependents
• 3 weeks paid time off
• 7 paid holidays
• 401k with 4% employer match
• $200 monthly cell phone and home internet reimbursement
• employer-provided life and disability insurance coverage
• employee stock ownership plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed